Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.
Maritime Client Success Executive
Ebury London - Office based
Due to the rapid growth of our maritime division, we are looking to expand our client servicing team in London. The team is responsible for providing exceptional services to our global maritime partners, through different partnership models. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX, payments, compliance, technology as well as the maritime industry and how it operates.
The Role
You will be responsible for dealing with live requests from Ebury’s maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests.
In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.
Responsibilities
- Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
- Execution of FX trades with multiple liquidity providers, using various different trading platforms.
- Handle a high volume of incoming requests via phone and email tickets from the partner.
- Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech
- Build and maintain strong relationships with both our partners and our internal departments.
- Assist partners in growing their existing businesses through your Ebury product knowledge
Experience
- Fluent in English
- Degree level education preferred
- Strong mathematical/analytical/legal background
- Strong interpersonal skills
- Previous customer service experience would be advantageous
- Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).
Competencies and Characteristics
- Ability to work under pressure while working accurately and efficiently
- Fast learner with a high attention to detail
- Possess a positive, enthusiastic and motivated attitude
- Excellent written and verbal communication skills including an excellent phone manner
Why Ebury?
- An impressive product suite including Trade Finance with more innovative and cutting edge products.
- International development opportunities including attending global Dealing Boot Camps.
- Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions.
- Dedicated Mentorship: Learn directly from experienced Dealing Managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central London Office: A fantastic location with excellent transport links.
Click the ‘Apply’ Today and discover your potential at Ebury!
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About us
Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
Ebury London, England Office
100 Victoria Street, London, United Kingdom, SW1E 5JL
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