OUR MISSION
To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.
What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.
And we’re a long way from done!
YOUR MISSION
As a Partner Success Director, you'll be responsible for cultivating and nurturing strong, long-lasting relationships with our Franchise, Mid-Market, and SME partners.
You'll work closely with senior stakeholders at some of the largest Dealership Groups in the UK to ensure they get maximum value from the Carwow partnership and achieve their business objectives. Your goal will be to develop and drive a long-term strategy that ensures Carwow is embedded in their business and enables you to drive revenue growth.
Partner Relationship Management
Unblock, build and foster strong, strategic relationships with key decision-makers at partner organisations, focusing on stakeholders at the senior level
Embed yourself within partner organisations to understand the drivers and internal dynamics that drive decision-making
Proactively identify partner needs, goals and pain points, and develop solutions to address them
Develop a thorough understanding of how industry trends and macroeconomic factors will impact partner businesses and their approach to third parties.
Serve as a trusted advisor, providing guidance and support on product usage, best practices, and industry trends.
Partner Success & Adoption
Provide compelling data insights to help drive engagement at senior level
Conduct business reviews to assess partner satisfaction and identify opportunities for improvement and revenue growth
Drive product adoption and usage within partner organisations
Revenue Growth & Expansion
Identify opportunities for upselling and cross-selling within existing accounts
Unlock opportunities to increase penetration within partner groups
Collaborate with sales teams to generate new business opportunities
Negotiate contracts and renewals to optimise revenue and customer satisfaction
Data-Driven Insights
Mitigate partner churn through early risk identification. Monitor partner health metrics and proactively address any issues that may arise.
Leverage data analysis to identify trends, opportunities, and potential risks
Use data to inform strategic decisions and measure the impact of partner initiatives
Develop and implement data-driven strategies to improve partner engagement and retention
WHAT YOU'LL NEED
4+ years in Account Management
Excellent communication and presentation skills, with the ability to articulate complex products to diverse audiences
Strong negotiation and problem-solving skills
Ability to build and maintain strong relationships at all levels of an organisation including C-Suite
Experience with CRM tools (e.g., Salesforce) and data analytics tools
A passion for technology and a desire to help partners succeed
BONUS POINTS
Knowledge of the UK Automotive Retail Industry
Experience working in a Marketplace business
Experience working in a high growth scale-up
WHAT’S IN IT FOR YOU
Hybrid working
Competitive salary to fund that dream holiday to Bali
Matched pension contributions for a peaceful retirement
Share options - when we thrive, so do you!
Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
Life Assurance for (even more) peace of mind
Monthly coaching sessions with Spill - our mental wellbeing partner
Enhanced holiday package, plus Bank Holidays
28 days annual leave
1 day for your wedding
1 day off when you move house - because moving is hard enough without work!
For your third year anniversary, get 30 days of annual leave per year
For your tenth year anniversary, get 35 days of annual leave per year
Option to buy 3 extra days of holiday per year
Work from abroad for a month
Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
Bubble childcare support and discounted nanny fees for little ones
The latest tech (Macbook or Surface) to power your gif-sending talents
Up to £500/€550 home office allowance for that massage chair you’ve been talking about
Generous learning and development budget to help you master your craft
Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
Refer a friend, get paid. Repeat for infinite money
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
