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Reuters News Agency is seeking a Partnership Operations Specialist to help manage our portfolio of world class content Partners e.g. BBC, EFE and Newsflare. The Partnership Operations Specialist is responsible for onboarding new Partners, nurturing existing partners, and plays a lead role in managing the operational work of the partner team. This role will be instrumental in driving the day-to-day administrative activity to deliver our content Partner strategy (focusing on bringing new archives and extending existing content partnerships to include transactional sales).
Our business is truly global. Our Partners are a diverse group of content creators located in Silicon Valley, Istanbul, Tokyo and everywhere in between. They are broadcast television news networks, animators, and boutique content creators. Our existing Partners are as dynamic as we are, and changes often present unexpected challenges and opportunities. The person in this role will be flexible and able to adapt to a fast-paced working environment.
About the Role:
As a Partnership Operations Specialist at Thomson Reuters you will:
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Responsible for the end-to-end Partner operational experience, from the point of signing a new content agreement, through to ensuring their commercial success with Reuters.
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Partner closely with our Partner development lead, to identify growth potential and support the partner with operational needs.
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Manage and onboard new Partners, including routine check-ins to ensure all aspects of their operational set up are functioning effectively (in person and on the phone), educating and integrating the Partner into Reuters and the Connect platform
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Act as a key point of contact for the day-to-day operational management of Partners ensuring that Partner queries, e.g. content deletion/ kill requests, copyright issues and any other required changes are handled, tracked and escalated where necessary.
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Identify and implement process improvements to benefit the overall Partner operation.
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Work cross functionally i.e. with Legal, Product, Technology, Customer Support to ensure that our operational practices and procedures are optimised.
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Work with other cross functional teams i.e. Sales, Marketing, Commercial Policy as needed to support go to market success of Partners.
About You
To be our Partnership Operations Specialist, you will likely have:
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Our business is built on trust, our Partner program depends on trust too. A strong sense of ethics and ability to communicate effectively, both in writing and verbally are essential for this role. You will be the first point of contact for most partners, you therefore need to be confident handling partner queries and supporting all operational aspects of partner management.
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Previous experience working in partner management, account management or customer success experience preferable.
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Prioritization and multi-tasking skills are essential.
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Self-starter, who is goal-oriented and can work independently.
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Starter-finisher, who is detail-oriented and accountable for their work.
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General knowledge of, and genuine interest in the news industry, archive footage and documentaries - and how trends and practices differ globally.
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Proficiency in Microsoft Office required.
#LI-FP3
What’s in it For You?
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Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
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Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
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Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
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Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
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Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Thomson Reuters London, England Office
5 Canada Square, London, United Kingdom, E14 5AQ
