Partner Operations Co-ordinator

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

1. Role Purpose

The Partner Operations Coordinator owns the operational flow of execution data and communications across Partner Operations, ensuring that progress, risks, and actions are consistently captured, structured, and visible across the organisation.

This role is the communications and execution engine of the Amplifier Model, translating operational data into structured, decision-ready visibility for leadership through structured update cadence and AI-enabled workflows.

This role's structural advantage is its position at the centre of every active initiative simultaneously. The Coordinator works closely with the Partner Technology & Automation Lead to ensure that systems and automation translate into clear, timely, and actionable operational communications across Outlook, Teams and Partner Connect (Unifyr).

2. Key Responsibilities

Execution Tracking & Governance Cadence

• Own execution tracking across Partner Operations initiatives, ensuring clear ownership, status, and next steps for every active initiative
• Own maintenance of the Action Log and Decision Register in Asana, ensuring both are current and audit-ready ahead of every governance forum
• Drive the weekly Partner Ops & Excellence Stand-Up and monthly Governance Review cadence, ensuring 100% of required stakeholder inputs are captured on time and in full
• Proactively follow up with stakeholders to close gaps in inputs and adherence to cadence before they surface as missed updates

Operational Communications

• Own publishing of operational communications (execution updates, not marketing comms) across:
  • Viva Engage / Viva Connections
  • Microsoft Outlook and Teams channels
  • Partner Connect (Unifyr)
• Translate inputs into structured, concise, and action-oriented updates, including:
  • Progress updates
  • Risks and blockers
  • Required actions
• Ensure consistency and standardisation of updates across all channels

Tooling & Continuous Improvement

• Ensure full adoption and consistent use of Asana as the system of record for initiative tracking across Partner Operations
• Reduce reliance on ad hoc updates and manual coordination; propose and deliver a minimum of one workflow or communications improvement per quarter
• Leverage AI tools to:
  • Summarise updates
  • Improve clarity and consistency of communications
  • Reduce manual effort in update consolidation
• Identify opportunities to improve automation, efficiency, and visibility of execution data, raising these to the Partner Technology & Automation Lead for evaluation and delivery

Governance Support

• Support governance forums by providing structured, decision-ready updates, including the monthly Governance Review pack.
• Drive accountability across cross-functional teams without formal authority
• Contribute to a culture of operational excellence, accountability, and global consistency

3. Scope of Authority

• Does not own partner strategy, systems architecture, or automation design
• Owns execution cadence, operational communications, and visibility of progress across Partner Operations initiatives
• Drives operational discipline within agreed governance frameworks
• Acts as the central coordination layer across Partner Operations initiatives
• Escalates missed cadence, incomplete stakeholder inputs, or systemic communication breakdowns to the Global Director, Partner Operations & Excellence

4. Skills & Competencies

• Strong organisational and execution management capability
• Excellent structured writing and operational communication skills
• Proficiency with Asana as the operational system of record
• Experience managing internal communication channels (M365, Viva, Partner Connect)
• Demonstrated ability to use AI tools to improve productivity and output quality
• Stakeholder management and influence across cross-functional teams without formal authority
• Process awareness and continuous improvement mindset
• High attention to detail, accuracy, and consistency
• Ability to operate in a fast-paced, global environment

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.