Position Summary
The Partner Growth Sales Manager is responsible for managing and growing Diligent's portfolio of Growth reseller, referral, and advisory partners that do not require dedicated strategic alliance management. This role is accountable for maintaining partner-generated revenue, increasing cross-sell and upsell opportunities, and ensuring partners remain engaged, informed, and enabled on Diligent's solutions and go-to-market priorities.
The role serves as the primary relationship owner for a high-volume portfolio of partners, driving scalable partner success while ensuring assigned partners remain current with partner program requirements, certifications, and implementation readiness necessary to participate in Diligent's implementation and subcontracting ecosystem.
Key Responsibilities
Partner Relationship Management
- Serve as the primary business contact for a portfolio of reseller, referral, and advisory partners.
- Maintain regular communication through business reviews, webinars, newsletters, and virtual meetings.
- Ensure partners understand Diligent's strategy, product roadmap, and go-to-market priorities.
- Act as the primary escalation point for partner questions and commercial support.
Revenue Growth & Pipeline Development
- Own revenue performance across the assigned partner portfolio.
- Identify opportunities to expand existing partner business through:
- Cross-selling additional Diligent solutions
- Upselling enterprise capabilities
- Renewals expansion and customer growth
- Drive partner pipeline creation through enablement initiatives and partner campaigns.
- Work with Sales to support partner-led opportunities requiring direct sales engagement.
Partner Enablement
- Ensure partners remain knowledgeable on Diligent products, positioning, and solution updates.
- Coordinate product education, sales enablement, and go-to-market messaging with internal teams.
- Promote partner participation in webinars, enablement sessions, and product launches.
- Increase partner self-sufficiency through scalable education and communication programs.
Partner Program Compliance & Implementation Readiness
- Ensure assigned partners remain current with Partner Program requirements necessary to maintain good standing within the Diligent ecosystem.
- Monitor partner completion of required implementation certifications, product training, and recertification requirements, coordinating with the Partner Program team as needed.
- Proactively engage partners whose certifications or program requirements are nearing expiration to maintain eligibility for implementation and subcontracting opportunities.
- Communicate new product releases, implementation updates, and enablement resources that support implementation readiness.
- Work with the Professional Services and Partner Program teams to ensure partners understand Diligent implementation standards and maintain the qualifications required to participate in subcontracted delivery engagements.
- Maintain accurate records of partner certifications, capabilities, and program status, escalating compliance risks when appropriate.
Cross-Functional Collaboration
- Partner closely with Sales, Customer Success, Marketing, Professional Services, Partner Programs, and Product teams to support partner success.
- Ensure smooth engagement between partners and internal teams while reinforcing Diligent's partner engagement model.
- Advocate for partner needs while maintaining alignment with company policies and program governance.
Performance Management
- Track partner revenue, pipeline, certifications, and engagement metrics.
- Maintain CRM and PRM data accuracy.
- Identify inactive partners and execute reactivation plans.
- Recommend partners for increased investment or program changes based on performance and engagement.
Qualifications
- 5+ years of channel sales, partner management, alliances, or indirect sales experience.
- Previous experience in GRC or audit preferred.
- Experience working with reseller, referral, advisory, or channel partner ecosystems.
- Strong understanding of SaaS partner sales motions and indirect go-to-market models.
- Excellent relationship management, communication, and organizational skills.
- Ability to manage a high volume of partners through scalable engagement models.
- Experience with Salesforce, PRM platforms, partner enablement tools, and certification tracking is preferred.
Key Success Metrics
- Partner-generated revenue growth
- Partner-sourced and partner-influenced pipeline
- Cross-sell and upsell revenue through assigned partners
- Partner renewal retention and expansion
- Partner engagement and enablement participation
- Percentage of assigned partners maintaining required certifications and program compliance
- Percentage of implementation-qualified partners eligible for subcontracting opportunities
- Accuracy of partner data and certification records
- Overall partner satisfaction and responsiveness
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.
Please find the link to our candidate privacy policy here: https://www.diligent.com/legal/candidate-privacy
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Diligent London, England Office
1 Strand Trafalgar Square, London, United Kingdom, WC2N 5HR
