OS Installed Base Account Specialist

Job Description:

The Installed Base Account Specialist (IBAS) ensures effective and efficient OS contract management of complex and large accounts. With primary focus on all renewal planning activities, the IBAS enables best-in-class contract management and supports the OS CSM in retaining and growing the accounts

The Installed Base Account Specialist (IBAS) applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities: 

• Act as the day-to-day liaison for assigned IB client accounts, handling inquiries, requests, and issue resolution in a professional and timely manner.
• Supporting OS Specialist on largest customers / renewals
• Primary focus on contract renewal management, including renewal, conversion and identification of opportunities to add new services to the existing contract. Creates leads for complex non-attach deals
• Strong partnership with OS IB Specialist to renew key contracts.
• Strong customer relationship, point of contact to manage the customer’s operational requirements, build confidence and make it easier for them to do business with HPE
• Engages the AOL (Account Operations Lead) in Global Operations for fulfilment of all operational tasks
• Proactively utilizes HPE tools, processes and guidelines

Education and Experience Required: 

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 4-6 years experience

Knowledge and Skills: 

• Experience with HPE policies, processes, and tools to provide operations support for sales activities
• Strong analytical, statistics and problem solving skills.
• Understanding of and experience in applying business and sales operations practices and process design to situations
• Using forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities
• Excellent written and verbal communication skills
• Mastery in English
• Ability to effectively communicate sales operations plans, proposals, and results, and negotiate options at management levels.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.