Organizational Effectiveness Consultant

We act as a strategic partner with the business to maximize the value of Vonage’s greatest asset – our people. We embrace change and the opportunity it brings, acting as a catalyst to enable all Vonage employees to develop and contribute to their optimum potential. We leverage industry best practices. Our team is focused and committed to recruiting, developing, rewarding and retaining our high-performing global workforce.

Why this role matters

Organization Effectiveness (within Human Resources) partners with business leaders to transform culture, build thriving teams and develop our talent. We assess capability requirements, identify gaps and develop learning solutions that accurately reflect individual, team and broader organizational needs. You can join our team as an Organization Effectiveness Consultant, providing learning, development and cultural transformation support across a variety of initiatives and programs and diverse audiences.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Collaborate with stakeholders and subject matter experts across functional teams to understand business objectives, talent/capability profiles and define developmental solutions
• Design, develop and deliver engaging and impactful learning experiences tailored to address skills growth goals, aligned to business strategy
• Ensure learning solutions influence positive change, align with strategic business objectives and enhance individual and organization capability.
• Facilitate learning and development as an instructor, designer, business partner and internal consultant.
• Manage programs in support of our cultural transformation and ways of working
• Manage your own projects; you will have experience in program management, leveraging continuous improvement methodologies such as Kaizen
• Use Design Thinking approaches to understand user requirements, challenge assumptions, redefine problems, and create innovative solutions to prototype and test
• Contribute to broader organization development efforts and support team projects to scale and expand availability of learning and development solutions.
• Evaluate success through insights derived from various data sources and formats
• Perpetually update materials and programs based on learner feedback.
• Remain aware of emerging instructional technologies and best practices, and make recommendations about when to adopt certain approaches to offer the best learning experience possible.
• As needed, assist with delivery and facilitation of live training programs (virtual and in-person)
• Provide support for our learning experience platform (LXP) to learners, stakeholders and administrators
• Provide Ad hoc creative support to CPO with special initiatives and projects.

What you will bring

• Demonstrated knowledge of human behavior, adult learning theory and other factors that impact effective learning and development outcomes.
• Experience in analyzing learning needs and developing appropriate solutions
• Experience in enterprise transformation projects
• Excellent verbal / written communication, facilitation and presentation skills.
• Experience with video editing, image editing, and rapid e-learning tools such as Articulate, Camtasia, Captivate, etc.
• Strong program Management skills
• Design Thinking experience
• Strong attention to detail and creative thinking.
• Ability to work as part of a collaborative team and on solo projects

What is required for application

• Bachelor’s Degree in Business, Industrial / Organizational Psychology, Behavioral Sciences, Human Resources, Business or related discipline.
• Prior experience (early career) in a Learning & Development, Organizational Effectiveness, or related role.
• Prior experience (early career) with e-learning design and development, graphic design, or related experience, developing e-learning content in Articulate or similar tools.
• Working knowledge of modern Learning Management Systems (Thrive would be a big bonus)
• Program Management and Design Thinking experience

What's in it for you:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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