Order Management Specialist

Ready to join a team that’s all in?  At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement.  We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together.  Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth.  We’re committed to building an inclusive workplace where everyone feels valued and supported.  If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking an Order Management Specialist to join our team. This is a hybrid opportunity based out of our Uxbridge, England office.  

Job Summary 

The Order Management Specialist owns the end-to-end coordination of customer orders across the quote-to-cash process in support of our international sales and renewals transactions. This role ensures orders are accurate, complete, compliant, and positioned for successful fulfillment by connecting Sales, Finance, Deal Desk, Billing, Fulfillment and other cross-functional teams. The specialist serves as a key point of accountability for order quality, issue resolution, stakeholder communication, and the overall customer outcome.

Duties and Responsibilities

• Own order intake, prioritization, and coordination across the Order Management mailbox, Salesforce, CPQ and related business systems.
• Orchestrate the quote-to-cash process from Quote and order validation through booking and clean handoff to billing, ERP, provisioning, fulfillment, and account teams.
• Validate products, pricing, quantities, commercial terms, customer information, and required order documentation against approved business requirements.
• Manage exception-based approvals and lead resolution of incomplete, rejected, blocked, or discrepant orders in partnership with the appropriate stakeholders.
• Govern order status communications, mailbox processes, documentation, and records to provide clear visibility and support a consistent customer experience.
• Support and assist in development of documentation or Order Management processes.
• Support compliance, audit readiness, quarter-end activities, and other operational priorities as needed.
• Extended hours required for end of month and end of quarter support
• Other duties as assigned and required.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations, or a related field preferred; equivalent experience may be considered.
• 2-5 years experience in order management, sales operations, deal desk, revenue operations, customer operations, or a related business operations function.
• Working knowledge of Salesforce, CPQ or Revenue Cloud, ERP, billing, order management, or other quote-to-cash systems.
• Strong understanding of commercial documentation, order validation, fulfillment coordination, exception management, and cross-functional handoffs.
• Strong analytical, organizational, communication, and problem-solving skills with the ability to manage competing priorities and influence resolution.
• Demonstrated ownership, sound judgment, accountability, responsiveness, and commitment to process improvement and automation.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!  

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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