The Oracle HCM Support Lead will manage support activities for the Oracle HCM system, including resolving support tickets, leading a team, and ensuring efficient operation of HCM processes. Responsibilities also involve stakeholder engagement, reporting metrics, and overseeing system testing related to Oracle upgrades.
Unilabs is seeking an Oracle HCM Support Lead to oversee and manage the support activities related to our Oracle HCM system. This role requires a strategic thinker with a deep understanding of HCM processes and a strong ability to lead a team.
Your key responsibilities and demonstrable experience will include:
- Excellent knowledge of Oracle Cloud Human Capital Management Application functionality including Core HR, Absence Management, Talent Management Compensation and Performance Mgt) and Oracle Guided Learning.
- Strong Functional expertise covering all Oracle SaaS Applications supporting technologies such as Workflow, HCM Export, HDL, APIs and Cloud Security
- Strong functional knowledge of Oracle HCM Cloud Applications not currently implemented such as ORC, Learning Management etc., is also desirable
- Ability to be hands-on, resolving Level 2 and Level 3 support tickets
- Previous experience of regression testing Oracle Quarterly release upgrades
- Strong Support Team and people management skills are essential, along with excellent communication and stakeholder management skills.
- Produce Weekly Status Reporting including key performance indicators
- Building and maintaining strong internal relationship with IT and HR communities along with external suppliers is essential.
- Bachelor's degree in Human Resources, Information Technology, or a related field.
- A minimum of 6 years of experience in Oracle HCM support or similar roles.
- In-depth knowledge of Oracle HCM modules and best practices.
- Proven leadership skills, with experience managing a support team.
- Excellent problem-solving abilities and analytical skills.
- Strong communication skills, capable of engaging with stakeholders at all levels.
- Experience with HCM data management and reporting tools is desired.
- Oracle HCM certification is an advantage.
Top Skills
Oracle
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