Optum Clinic Supervisor, William Street

Requisition Number: 2366786
Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.
The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.
The Clinic Supervisor is responsible for the overall performance, productivity, development, and leadership of non clinical staff within the William Street Clinic (WSC). This role supports day to day clinic operations to ensure program objectives are met in alignment with contract, quality, and performance requirements.
The Clinic Supervisor partners closely with Optum Serve operational and administrative departments, internal program stakeholders, the customer (CDC), and external vendors to cultivate strong working relationships and drive continuous performance improvement. By fostering collaboration, accountability, and staff development, the Clinic Supervisor implements and sustains operational strategies that maximize team strengths, improve efficiencies, and enable the WSC CCE team to meet and exceed program goals.
Primary Responsibilities:

• Team Management and Staffing Responsibilities
  • Develop, manage, and track annual goals aligned with clinic, contract, and broader business objectives
  • Manage fluctuations in daily workflow by making staffing adjustments as necessary to manage task and appointment volumes, meet MBO deliverables and contract performance measures
  • Directly responsible for the productivity, goals and quality performance of benefits specialists and other staff under direct leadership
  • Administer department policy and procedures to include handling employee issues, monitoring PTO, timesheet approval, interviewing, performance evaluations, goal setting, oversight of new hire orientation and professional growth development as applicable
  • Address performance concerns through coaching and if necessary, corrective action
  • Manage employee time-off requests, overtime, FMLA leave, schedule changes and all other personnel issues
  • Directly responsible for hiring and retaining staff, employee development and coaching, administering performance appraisals, and providing guidance and feedback to direct reports
  • Performance review and providing guidance and feedback to direct reports
• Operational Activities and Work Volume Responsibilities
  • Investigate, document, and respond to internal and external customer complaints or inquiries; escalate and report member services-related concerns per the established reporting process
  • Work collaboratively to provide input on process improvements and efficiencies to support the contract and participate in the implementation
  • Oversee inventory control processes for the clinic, including ordering supplies, tracking inventory levels, coordinating deliveries, and managing shipments to and from the clinic in alignment with operational needs
  • Ensure timely and accurate completion of daily, weekly, and monthly reports to support operational oversight, workflow tracking, and reporting expectations
  • Oversee the coordination and confirmation of scheduling for all clinic services, including initial and follow-up appointments, across various monitoring, treatment, and diagnostic modalities, ensuring alignment with provider availability, clinic workflows, and treatment requirements
• Customer Interaction
  • Establish and maintain effective working relationships with customers, vendor partners, and internal operational teams across all communication channels
  • Manage and coordinate the resolution of technical issues impacting both internal and external systems by serving as a point of escalation, collaborating with IT and cross-functional partners, and ensuring timely communication, documentation, and follow-through to minimize operational and member care disruptions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 4+ years of similar work experience and/or 1+ years of demonstrated leadership experience in a corporate setting
• Hiring and interviewing processes
• Delegation of workload and staffing
• Performance management
• Equivalent combination of education, healthcare experience and/or applicable military experience
• Proficient computer skills including Microsoft Office Suite programs
• Proven excellent problem-solving skills, strong time management and organizational skills, ability to multi-task while working in a fast-paced environment and strong analytical skills
• Proven excellent written and verbal communication skills with attention to detail; ability to communicate and coordinate effectively with staff and employees at all levels within the company and external customers

Preferred Qualifications:

• National Career Readiness Certificate
• Working knowledge of electronic health record and scheduling systems and platforms
• ISO experience/knowledge
• Proven ability to read, write, understand and communicate proficiently in any of the following languages Spanish, Cantonese or Mandarin

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.