Operations Team Manager - Wk 1 & Wk 2 Days

As a Team Manager, your role will be to lead and empower our colleagues, by utilising your leadership, coaching and development skills. Your focus will be on delivering the right products to the right places at the right time for our M&S customers while ensuring a safe, supportive, and high-performing work environment for your team.

Our site Team Managers on Days work a two-week rolling shift rota averaging 40.25 hours per week, with 4 shifts in one week and 3 in the next, including alternate weekend working. For guidance the start and finish times are circa 5:30am to 18:00pm but this does vary slightly dependent on area.

NB: To apply you will be required to upload a copy of your current CV, then shortlisted candidates will be asked to complete a short on-line video interview; successful candidates will be invited to face-to-face assessment on site.

What you’ll do

Your key accountabilities will include:

• Proactively managing people issues (including Wellbeing, absence, talent and performance management). Ensuring consistent application of policy and advice
• Actively promoting colleague engagement ensuring colleagues feel valued and supported
• Managing operational processes to improve the opportunity for productivity
• Supporting Shift Managers in planning, managing and adjusting staffing levels during the shift. Aligned with planned and flexed volumes to support delivery of site Key Performance Indicators as defined by customer requirements 
• Driving a positive culture of health and safety through leading by example and following the standard process requirements
• Driving cross functional working as one team to ensure delivery of site targets, working at every stage to exceed customer expectation

Who you are

• We are looking for individuals who have experience leading teams and providing them with clear direction through proactive engagement.
• With the ability to use Data to make commercially led decisions
• They will need to be proactive, self-starters who thrive in a fast-paced environment.
•  Who understand the impact of commercial decisions both on the site and on other areas of the business. While maintaining their focus on our external and internal customer requirements for quality, efficiency and accuracy
• In addition, they will need a flexible approach to work and be willing and able to adjust to the demands of a changing and agile environment

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. 

Here are just a few of the benefits that make working here even more rewarding: 

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation 

• Competitive holiday allowance with the option to buy more 

• Discretionary bonus schemes linked to your performance and ours 

• Strong pension and life assurance to help plan for the future 

• Tailored induction and training to support your development from day one 

• Exclusive perks and savings through our M&S Choices portal 

• Market-leading family policies, including parental, adoption and neonatal leave 

• 24/7 wellbeing support, including virtual GP access and mental health services 

• One paid volunteer day a year to support a cause that matters to you 

Everyone’s welcome 

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. 

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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