Operations Manager

Role: Operations Manager
Reports into: Head of Space (26 Leake Street)
Location: London
Contract Type: Full Time, Permanent (42.5 hours per week / 5 days over 7)

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. 

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Exhibition White City and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

26 Leake Street and Broadwick Spaces is home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.

26 Leake Street is one of London’s most distinctive urban event venues, set beneath Waterloo Station within the capital’s famous Graffiti Tunnel. Spanning 11,000 sq ft across two striking railway arches, and 2 additional spaces, it combines raw industrial character with cutting-edge facilities to host everything from music shows and brand activations to unique conferences and private parties.

The venue is now undergoing an exciting period of redevelopment, aimed at enhancing its flexibility, guest experience, and creative potential. This next chapter will see 26 Leake Street evolve into an even more dynamic, future-ready events destination, while continuing to celebrate its iconic street art heritage and bold, urban aesthetic.

We are looking for an experienced and ambitious Space Operations Manager join the team at 26 Leake Street. You will lead on the planning and delivery of the corporate, brand and private events held at the venue, from conferences, to drinks receptions, private celebrations and product launches.   

To be successful, you will have excellent previous demonstrable experience in a similar role within event operations. You will have a natural passion for customer service combined with strong operational acumen and excellent on-the-ground leadership skills. You will be extremely organised, with a real ability to get things done. You will need to have excellent attention to detail, as we seek to continuously improve processes and innovate within the event space in which we operate. 

We’re looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working.

This person needs to be incredibly hands-on and it’s important that they are adept at building great relationships as they’ll be in day-to-day contact with our fantastic clients. They’ll also be responsible for ensuring the event runs in line with the spaces’ policies on the day so it’s essential they have a good understanding of health & safety and facilities management best practice.

Operations

• Ensuring the smooth handover of events from the sales to the operations team. Leading on all logistical planning on allocated events to ensure successful delivery.
• Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time.
• Understanding and implementing the spaces’ operational best practice and ensuring these standards are being upheld at all times. Using this to gain quotes from approved suppliers, book staff and brief / manage on the day.
• Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.
• Attending site visits pre-contract where necessary.
• Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers / clients.
• Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events.
• Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
• Maintaining strong relations with our Landlords and other stakeholders.
• Overseeing the day-to-day running of the spaces.
• Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs.
• Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third party suppliers.
• Assisting line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks.

Property Management

• In collaboration with line manager and the team, managing the spaces in order to determine what maintenance work and compliance checks need to be carried out – including but not limited to [Delete as required]:
• Fire pumps
• Mains water tanks
• Alarms
• Emergency Lighting
• Lifts
• Hygiene (including pest control)
• Fire safety
• Legionella
• BMS System
• CCTV
• Kitchen
• Mechanical equipment
• Ensuring the spaces are maintained to a high standard and are fully compliant, as well as kept in a tidy and orderly fashion.
• Supporting the Head of Space with annual fire safety training and H&S training for staff within the building.
• Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with property management.
• Ensuring all paperwork and documentation relating to maintenance works and compliance checks are filled out and kept up-to-date.

Finance

• Adding all staffing, cleaning and any miscellaneous / on-event costs to the CRM system and raising client invoices pre and post event within the agreed time frame.
• Receiving all supplier invoices relating to the event and process for payment.

Sales

• Supporting the sales team with advising clients regarding operational planning – including appropriate requirements for staffing and cleaning on a case by case basis.
• Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly.

Team

• Communicating your training needs and actively participating in your own development in line with your line manager’s expectations.
• Supporting the line manager with operations recruitment for your team when required.
• Creating a work environment that aligns with Broadwick values and principles.

Other

• Ensuring we are always committed to best practice and championing the correct processes.
• Supporting the Head of Space on new space acquisitions where appropriate.
• Carrying out ad hoc duties when required to.

• Minimum of 2 years of event operations experience, ideally in a large scale events venue or multiple venues.
• Ability to keep calm, work under pressure and problem solve quickly.
• Exceptional organisational and planning skills.
• Confidence in briefing contractors and suppliers.
• Knowledge of industry legislations, general event licensing and documentation required pre-event.
• Confidence in briefing contractors and suppliers.
• An understanding of H&S, compliance and environmental legislation and codes of practice.
• A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel.
• Self-motivation in addition to a positive and ‘can-do’ attitude in order to achieve tasks efficiently and to deadlines.
• Good understanding and knowledge of the local event and venue industry.
• Availability to work late nights and weekends as and when required.
• Personal Licence Holder.

• Experience of delivering music events.
• Previous experience of managing bars / managing relationships with bar suppliers would be advantageous but not essential.
• Relevant H&S Qualification (IOSH / NEBOSH).
• First aid qualification.
• Crowd Safety Management Training.