Senior Strategy & Operations Manager

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers!!

ROLE SUMMARY:

The Senior Strategy & Operations Manager drives the operating rhythm, strategy execution, portfolio oversight, and organisational effectiveness across a complex, global change and run landscape. You will orchestrate cross‑functional delivery, ensure governance and financial rigor, and enable leaders to achieve strategic outcomes with transparency and speed. The role combines strategic planning, delivery excellence, and data‑driven decision‑making at scale.

WHAT YOU'LL BE DOING:

1) Strategy & Operating Rhythm

• Partner with the Director of Data Solutions and leadership team to translate vision into clear objectives, goals, milestones, and measurable outcomes, maintaining an integrated quarterly/annual operating cadence.
• Run the operation agenda: supporting prioritisation, decision logs, action tracking, and issue escalation—ensuring alignment across product, engineering, finance, project and operations.
• Prepare high‑quality executive materials and narratives for senior forums, ensuring messages are tailored, concise, and data‑driven.

2) Portfolio, Delivery & Continuous Improvement

• Oversee a cross‑functional portfolio (change and run), integrating plans, dependencies and critical paths; evaluate trade‑offs between scope, cost, urgency, risk and stakeholder value.
• Drive standards and delivery excellence, ensuring adherence to Group/ Capital Markets change management forward planning and governance requirements.
• Champion continuous improvement based on delivery metrics and retrospectives; identify early indicators of delivery risk and coordinate deep‑dive reviews where needed.
• Embed operational resilience and process optimisation principles across change and BAU to raise stability, client experience, and speed to deliver value.

3) Financial & Resource Management

• Manage the investment planning cycle for Data Solutions: validate financial forecasts, and monitor return on investment against business cases for a £15million spend.
• Maintain a forward resource demand/supply view (internal, vendor, and location strategy) aligned to priorities; recommend reallocations to optimise portfolio outcomes.

4) Governance, Risk & Assurance

• Ensure strict adherence to LSEG Change Framework, with complete, accurate artefacts including plans, cost/benefits, resourcing profiles, RAID, status.
• Coordinate portfolio‑level risk management, proactively mitigating delivery, operational and regulatory risks; align with Risk/Audit/PMO where applicable.
• When required, lead targeted delivery assurance interventions and remediation planning in partnership with internal and external specialists.

5) Stakeholder Engagement & Communications

• Act as a primary point of coordination across senior stakeholders (Product, Technology, Finance, Operations, Risk, HR, PMO, key vendors), ensuring clarity of scope, dependencies, and outcomes across both FX and EQ venues.
• Use data‑driven insights to facilitate prioritisation and negotiate trade‑offs; deliver regular, timely, and audience‑appropriate communications.
• Represent Data Solutions in relevant governance and inter‑department forums; build and maintain trusted relationships across global locations and cultures.

6) People Leadership & Culture

• Lead by example on LSEG values, encouraging a culture of accountability, learning, inclusion, and high performance; mentor and coach matrixed teams and delivery managers.
• Support talent planning and hiring, role clarity, and recognition; cultivate an environment that embraces innovation and continuous improvement.

7) Insights, Analytics & Tooling

• Establish standard dashboards and semi‑automated reporting (e.g., portfolio health, risk/benefits), ensuring a single source of truth for leadership decisions.
• Enable data‑led reviews of change/run performance (throughput, quality, stability, client impact) and drive targeted improvement initiatives.

WHAT YOU'LL BRING:

Essential

• Extensive programme/portfolio leadership experience delivering complex, multi‑stakeholder initiatives in a global, matrixed environment (typically 10+ years).
• Demonstrated ability to influence senior stakeholders and lead across business and technology, managing across time zones and cultures.
• Strong financial acumen and resource planning.
• Expert knowledge of governance, risk, and project/programme methodologies (Agile/Waterfall/Hybrid; SAFe; PMP/Prince2 or equivalent).
• Consistent track record of data‑driven reporting and analysis; advanced Excel/PowerPoint with ability to create executive‑level materials.
• Excellent communication, negotiation, and stakeholder management skills.

Desirable

• Background in financial markets/data, with familiarity across product, engineering, and operations domains.
• Experience implementing delivery assurance and remediation on complex programmes.
• Prior experience with portfolio tooling (e.g., Clarity, Asana, Jira/Confluence, Power BI).

Ready to contribute to a culture that champions innovation, diversity, and excellence? LSEG is the place for you. Apply now and become an integral part of a team that values your skills. Let's craft the future together—your journey starts here!

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

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