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At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Like the sound of this? Keep reading.
As an Operations Manager, you’ll be directly responsible for a specific region - with a team of General Managers reporting into you. You are the main ambassador for your area in the office, and you’ll be accountable for its overall performance, from sales to team culture. You’ll be the connective tissue between stores and HQ, ensuring your region runs smoothly, hits its targets, and feels distinctly Blank Street.
You’ll wear two equally important hats: Strategic Operator and People & Hospitality Leader.
As a Strategic Operator, you’ll own the full P&L for your region - spotting opportunities to improve customer experience and operational performance. You’ll use data to guide decisions, bring sharp commercial instincts, and drive scalable change. Whether it’s rolling out new systems, refining SOPs, or setting a strong weekly rhythm, you’ll translate vision into action and keep everything running smoothly.
As a People & Hospitality Leader, you’ll shape team culture, grow talent, and uphold the highest standards across every store. This is a front-line leadership role - visible, hands-on, and people-first. You’ll lead by example, energize your teams, and help every barista deliver the kind of magic that makes Blank Street special.This is your chance to lead from the front - and start something extraordinary.
What You’ll OwnBuild and Develop an A* Team- Develop future leaders: Spot high-potential talent early and support their growth through our field management pathway.
- Hire exceptionally: Bring in baristas and managers who raise the bar - people who are hungry, full of energy and ready to hustle.
- Shape a standout culture: Build a team culture that’s distinctly Blank Street: fast-moving, high-energy, deeply collaborative, creative and genuinely fun. We want ambitious people who love working in a team and bring their full selves to the job.
- Set the standards: Embed and protect the highest hospitality standards in the company - from service rituals to store presentation.
- Champion the experience: Bring our hospitality ethos to life across every store, ensuring every team member knows what “great” looks and feels like.
- Lead from the floor: Be visible in stores - coaching, modeling, and holding the bar across every touchpoint.
- Surface the truth: Gather field insights and turn them into sharp, prioritized asks for HQ.
- Know the numbers: Understand your Regional P&L and store-level KPIs inside out - spotting opportunities and acting on them fast.
- Drive team focus: Champion the company wide goals, help your teams translate them into store-level action plans, and hold everyone accountable to results.
- Own performance: Lead operational execution across sales, labor, quality, and guest experience - and hold the line on excellence.
- Set the rhythm: Clearly communicate weekly and monthly priorities across your region, and ensure all your store teams are focused and aligned.
- Keep it clean: Ensure every store runs with precision - clean, stocked, compliant, and fully on-brand.
- Land the change: Support and rollout anything that impacts the field - from new menu items to tech tools - ensuring clear comms, hands-on training, and strong follow-up.
- Partner to deliver: Work closely with HQ teams across Product, Marketing, Tech, and Strategy to make sure initiatives are executable and store-ready.
- 5+ years in an operations leadership role within hospitality, retail, F&B, or consumer
- Proven experience building high-performing teams
- Strong communicator and storyteller
- Highly organized, systems-oriented, and able to bring structure to a fast-paced environment
- Deeply passionate about hospitality, food, and beverage
- Equity package
- Private health and dental insurance
- 25 days of paid annual leave (on top of bank holidays), along with an additional pay day a year 'to start something extraordinary' ✨and pursue a passion
- A salary sacrifice scheme to spend to cycle to work, bike subscriptions, and pension
- Access to 1Rebel off peak classes at the sites near our office, for free!
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
- Great culture with regular team events
