Operations Manager, Selfridges London

Operations Manager 

Location: CHANEL, Selfridges London  

Reports to: Boutique Director 

Contract: Permanent, Full-time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. 

YOUR ROLE @CHANEL:   

The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client. 

The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence. 

WHAT IMPACT YOU CAN CREATE AT CHANEL 

Our Operations Managers are the connecting bridge between the Heart of House and the Front of House by:  

• Having oversight and responsibility of the Heart of House team- Stock and all operational processes within the Boutique, you can support he boutique in delivering the goals of the brand 

• Expertly utilising IT tools such as Y2, RFID, SAP, Workday, Microsoft Office, to manage all facets of our Boutique Operations ranging from stock to tills to managing grey market activity 

• Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience 

• Ensuring the Boutique environment is flawless by being the point of contact and driver of resolutions of any maintenance issues in collaboration with our Maintenance Team 

• Providing our clients and employees a safe and welcoming environment is a key impact of this role, through managing the Boutique Security in concert with our Security Team 

• Delivering the required resources to the boutique ranging from stationery, refreshments, uniforms etc so the Boutique team can execute their daily mission seamlessly 

WHAT YOU WILL BRING TO THE ROLE 

• A proven track record in delivering operational excellence in a large, fast paced luxury environment 

• Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success 

• Consistent drive to support and develop team members in maximising their employability, and value to the brand 

• Highly developed leadership and people management that enables you to achieve through an expert and diverse team 

YOU ARE ENERGISED BY 

You will thrive in the role if you are motivated by: 

• Contributing to a leadership team that supports each other in facilitating the Boutique staff to consistently be at their best 

• Continuing and developing ways of working that are organised yet agile, delivering outstanding accuracy in a fast paced environment 

• Proactive and collaborative problem solving to deliver best possible outcomes for all stakeholders 

• The need to take care of the minute detail, while maintaining vision of the business’s big picture mission 

• The need to cultivate and protect relationships between the Boutique and the host department store 

• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: 

• Restoring Nature and Climate 

• Investing in Circularity 

• Advancing dignity and prosperity 

• Promoting the autonomy of women  

WHAT WILL YOU GAIN FROM THIS EXPERIENCE  

• Delivery of excellence in an environment that places the long term success of CHANEL at its forefront 

• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL 

• An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth 

• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.  

WHAT YOU WILL BRING 

• A proven track record in delivering operational excellence in a large, fast paced luxury environment 

• Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success 

• Consistent drive to support and develop team members in maximising their employability, and value to the brand 

• Highly developed leadership and people management that enables you to achieve through an expert and diverse team 

BENEFITS AT CHANEL 

Our employee benefits have been created to support you across your professional and personal life by offering you:   

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more   

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   

• Platforms: Multiple Platforms to support across Wellbeing    

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones