BJAK is building the next-generation insurance and financial services platform—designed to be radically simple, transparent, and accessible. We are the largest insurance platform in Southeast Asia, operating at scale across the region, and continue to expand into new markets with a strong focus on execution, technology, and measurable outcomes.
About the RoleThe Operations Lead – UK owns the operational backbone of BJAK’s UK business. This role is responsible for ensuring that daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.
This is not a P&L role. The Operations Lead partners closely with the Country Managerand leadership teams to translate business objectives into strong execution on the ground.
This is a hands-on leadership role. You are expected to build systems, lead teams, and step in directly when execution breaks.
What You Will Be DoingDefine and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market.
Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution.
Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.
Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed.
Champion customer experience by leading the customer support function and stepping in hands-on during high-stakes or escalated cases.
Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.
Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments
Proven experience leading operations and admin teams in high-expectation environments
Hands-on mindset with the ability to solve problems directly
Strong organisational, execution, and problem-solving skills
Comfort operating in ambiguity and bringing structure to fast-moving situations
Ability to work cross-functionally and drive execution without formal authority
Play a critical role in building and scaling BJAK’s UK operations
Work closely with the Country Manager and leadership teams on execution-critical priorities
Real ownership over systems, processes, and team performance
High-impact role in a market-leading, fast-growing tech platform
Flat, no-politics culture that values speed, ownership, and outcomes
Competitive compensation with long-term growth opportunities
Compensations Range
We offer a highly competitive package, ranging from £80,000 to £110,000, reflecting both experience and suitability for this pivotal role.
