About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
About the Role
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
We are building a high-performance cross-border function to support global ecommerce at scale. This role is central to that effort.
The Cross-Border Operations Coordinator is responsible for maintaining operational control across cross-border activities, supporting execution, managing inbound requests, and ensuring that processes and documentation are structured and accessible.
This is not an administrative role. It is an operational position with real responsibility for keeping the function running effectively.
What you will do
Coordinate consolidated cross-border movements and support operational execution
Prepare documentation and data required for duty drawback processes
Support merchants with operational exceptions outside standard workflows
Act as the first point of triage for cross-border queries, ensuring they are routed and resolved
Maintain clear tracking of cross-border requests and activities
Build and maintain structured process documentation and knowledge in Notion
Improve how cross-border information is organised and accessed internally
Support internal teams with accurate, timely cross-border guidance
Identify recurring issues and support improvements to processes and workflows
What we are looking for
Experience in logistics, ecommerce operations, or cross-border fulfilment
Strong organisational skills and attention to detail
Ability to manage multiple requests and follow through consistently
Comfortable working with operational data and documentation
Proactive approach to improving systems and processes
Clear communication and the ability to work across teams
What matters in this role
You will be responsible for making the cross-border function more effective, more structured, and easier to work with. Your impact will be measured by how well you reduce operational friction and improve consistency across the business.
Benefits:
Competitive base salary.
Stock options in a high-growth startup.
Competitive PTO with public holidays additional.
Private Health.
Pension.
Wellness benefits.
Breakfast Mondays.
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Swap Commerce London, England Office
86 Paul Street, Hoxton, Islington, London, United Kingdom, N1 7DF
