Jobs at Swap Commerce

Leads technical support across products and regions, owning complex escalations, technical readiness, incident prioritization, and resolution quality. Manages and develops support staff, establishes global processes, partners with Product and Engineering, improves tooling and metrics, and drives AI-enabled workflows such as routing, triage, root-cause detection, and knowledge surfacing while maintaining security, compliance, and customer trust.

Provides frontline support to merchants through email and dashboard channels. Troubleshoots shipping, returns, payments, account configuration, and platform issues; handles escalations; supports onboarding; documents recurring problems; maintains knowledge-base content; and collaborates with Product, Operations, Engineering, CX, and Account Management teams to improve customer outcomes and support processes.

Builds AI enablement infrastructure, including LLM cost observability, usage tracking, agentic coding guardrails, internal developer tooling, and AI tool evaluations. The role delivers production-quality code, automated tests, CI/CD improvements, code reviews, and end-to-end project ownership. It also establishes AI usage best practices and supports build-versus-buy decisions across infrastructure, tooling, and business processes.

Own recurring global billing, complex billing calculations, reconciliations, investigations, and revenue leakage analysis. Improve billing controls and workflows, support ERP migration, and help design, test, and implement billing engines, data pipelines, automation, and AI-driven finance workflows. Partner with Finance, Product, and operations teams while operating independently in a fast-paced startup environment.

As a Full Stack Engineer, you will design and implement scalable software solutions, collaborate with teams, and oversee codebase integrity.

Lead the Agentic Commerce team as Engineering Manager, focusing on AI-powered commerce innovation, team development, and high-quality software delivery.

The Senior Product Manager leads the product strategy for global commerce capabilities, focusing on cross-border pricing, compliance, and enhancing merchant experiences. Responsibilities include defining product vision, working with SCRUM teams, delivering solutions, measuring impact, and coordinating with cross-functional teams for compliance and operational efficiency.

Lead multiple product offerings across Swap's commerce platform; define agentic-first product vision, prioritize engineering investment, set and deliver on metrics, launch and scale B2B2C products, translate customer pains into monetizable solutions, and build cross-functional relationships to drive business results.

Build and scale dbt projects and CI/CD, design performant data models, enforce data quality/PII governance, partner with commercial and product teams, and enable BI self-service via Lightdash to power internal and customer-facing analytics.