Teams at Swap Commerce

Provides HR guidance across employee relations, performance management, manager coaching, employee lifecycle processes, compliance, and HR operations. Advises managers and employees, leads probation, absence, family leave, and flexible-working matters, supports HR cycles, maintains records, and improves People processes through data, technology, AI, and automation across multiple jurisdictions.

Leads technical support across products and regions, owning complex escalations, technical readiness, incident prioritization, and resolution quality. Manages and develops support staff, establishes global processes, partners with Product and Engineering, improves tooling and metrics, and drives AI-enabled workflows such as routing, triage, root-cause detection, and knowledge surfacing while maintaining security, compliance, and customer trust.

Builds AI enablement infrastructure, including LLM cost observability, usage tracking, agentic coding guardrails, internal developer tooling, and AI tool evaluations. The role delivers production-quality code, automated tests, CI/CD improvements, code reviews, and end-to-end project ownership. It also establishes AI usage best practices and supports build-versus-buy decisions across infrastructure, tooling, and business processes.