Leads Operations-focused change initiatives from impact assessment through implementation and stabilization. Responsibilities include operational readiness, milestone and workstream management, risk and dependency tracking, stakeholder coordination, regulatory considerations, communications, and process and control improvements. Partners with Operations, Technology, Legal, Compliance, Risk, and Controls teams to ensure procedures, training, support models, and sustainable outcomes are in place for new products, processes, and operating model changes.
Bring your delivery mindset and change leadership to a team that helps Operations evolve safely and efficiently. You will work across Operations, Technology, and business partners to translate strategy into practical execution. This role offers broad exposure to complex initiatives, senior stakeholders, and meaningful process and control improvements.
As an Operations Change Manager - Associate within the Operations Change Team, you will lead Operations-focused change delivery across the full change lifecycle. You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation. You will partner closely with stakeholders across Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes.
Job responsibilities
- Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations
- Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained
- Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live
- Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes
- Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams
- Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner
- Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences
- Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture
Required qualifications, capabilities and skills
- Relevant experience in business-side program or project management within a financial institution or equivalent experience
- Demonstrated experience delivering change across the full project lifecycle (initiation through implementation and stabilization)
- Proven ability to conduct operational impact assessments and translate requirements into executable plans
- Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders
- Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality
- Strong written and verbal communication skills, including the ability to simplify complex topics for clear decision-making
Preferred qualifications, capabilities and skills
- Proficiency with Jira and Confluence (or similar delivery and documentation tools)
- Experience supporting operational readiness for new products, process launches, or operating model changes
- Familiarity with change management frameworks and structured approaches to adoption, training, and communications
- Experience working closely with risk, compliance, and control partners in regulated environments
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About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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