Manage a 24/7 NOC team, oversee incident management, maintain service performance, assemble reports, and ensure operational efficiencies while liaising with customers and stakeholders.
Our great opportunity!
We are looking for a strong and proactive professional to join our 24/7 Bucharest NOC team in a key operational leadership role.
The position involves managing major incidents, coordinating real-time operational activities, and ensuring high service performance and customer satisfaction within a dynamic global environment.
Please note that we're looking for someone comfortable with shift work and open to traveling about 25% of the time.
Main accountabilities - you will:
• Monitor real-time service and network performance, ensuring service levels are maintained and risks are proactively managed• Oversee overall NOC performance during shifts and ensure operational tasks are completed according to contractual requirements• Lead shift operations, make final decisions on incidents, join customer calls, and guide cross-functional teams• Manage major incidents, drive service restoration, and maintain clear communication with customers and stakeholders• Ensure incident reports are completed, key learnings documented, and follow-up actions tracked• Monitor real-time performance of Bucharest shift teams and ensure priorities are handled effectively• Ensure smooth handovers between teams and maintain awareness of ongoing incidents, risks, and critical issues• Create and update process documentation for customer escalations and operational procedures• Contribute to service improvement initiatives, operational efficiency, and process optimization• Support continuous learning, skills development, and knowledge sharing within the team• Identify performance issues within the NOC teams and recommend improvement actions.
Key technical skills required:
• 6-8 years of experience working within a NOC type environment, both on operations and incident management• Telecom network and services knowledge, ITIL incident, problem, change practices• Experience working within a customer lead environment with ability to manage customer expectations and build/maintain key relationships• Proven ability to manage/lead service/network recovery within a complex support and service environment• Global exposure, including involvement in incident management at a global level• English language skills• Technical university degree.
To thrive in this role, you should also bring the following behavioral skills:
• Good people skills in local and global, time-critical operational environments and incident response • Excellent communication and stakeholder management skills, with the ability to influence decision-making • Good time management, planning, organization, and adaptability skills• Analytical and strong problem-solving skills, with thorough attention to detail.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 785098
#BI-Hybrid
We are looking for a strong and proactive professional to join our 24/7 Bucharest NOC team in a key operational leadership role.
The position involves managing major incidents, coordinating real-time operational activities, and ensuring high service performance and customer satisfaction within a dynamic global environment.
Please note that we're looking for someone comfortable with shift work and open to traveling about 25% of the time.
Main accountabilities - you will:
• Monitor real-time service and network performance, ensuring service levels are maintained and risks are proactively managed• Oversee overall NOC performance during shifts and ensure operational tasks are completed according to contractual requirements• Lead shift operations, make final decisions on incidents, join customer calls, and guide cross-functional teams• Manage major incidents, drive service restoration, and maintain clear communication with customers and stakeholders• Ensure incident reports are completed, key learnings documented, and follow-up actions tracked• Monitor real-time performance of Bucharest shift teams and ensure priorities are handled effectively• Ensure smooth handovers between teams and maintain awareness of ongoing incidents, risks, and critical issues• Create and update process documentation for customer escalations and operational procedures• Contribute to service improvement initiatives, operational efficiency, and process optimization• Support continuous learning, skills development, and knowledge sharing within the team• Identify performance issues within the NOC teams and recommend improvement actions.
Key technical skills required:
• 6-8 years of experience working within a NOC type environment, both on operations and incident management• Telecom network and services knowledge, ITIL incident, problem, change practices• Experience working within a customer lead environment with ability to manage customer expectations and build/maintain key relationships• Proven ability to manage/lead service/network recovery within a complex support and service environment• Global exposure, including involvement in incident management at a global level• English language skills• Technical university degree.
To thrive in this role, you should also bring the following behavioral skills:
• Good people skills in local and global, time-critical operational environments and incident response • Excellent communication and stakeholder management skills, with the ability to influence decision-making • Good time management, planning, organization, and adaptability skills• Analytical and strong problem-solving skills, with thorough attention to detail.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 785098
#BI-Hybrid
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