Operations Associate, Chauffeur Acquisition

<div class="content-intro"><p>At Wheely, we're a luxury brand on the outside, but a technology company on the inside, building the world's first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers. From&nbsp;on-demand chauffeuring, concierge service, to&nbsp;our best-in-class app, we&nbsp;exist to&nbsp;help our clients reclaim their time by&nbsp;connecting them to&nbsp;the places and people that matter.</p>
<p>More than 40% of our team works in product &amp; engineering, and both Wheely founders are technical. We are also unapologetically design centric. It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion.&nbsp;</p>
<p>We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.</p>
<p>Backed by leading global investors, Wheely is poised for the next phase of our journey. Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.</p></div><p>Wheely is seeking a motivated and detail-oriented <strong>Operations Associate</strong> to join our team, focusing on <strong>Chauffeur Acquisition</strong>. In this role, you will own the end-to-end acquisition funnel, from the initial chauffeur sign-up to their first journey with Wheely. Additionally, you will collaborate with cross-functional teams to enhance the overall chauffeur experience and act as a representative and spokesperson for Wheely, fostering positive relationships within our chauffeur community.</p>
<h3>Responsibilities</h3>
<ul>
<li>Manage the entire acquisition process from chauffeur sign-up to their first journey</li>
<li>Source and qualify chauffeur leads, building a robust acquisition pipeline</li>
<li>Convert qualified leads through calls, emails, and in-person meetings</li>
<li>Collaborate with cross-functional teams to continuously improve the overall chauffeur experience</li>
<li>Act as a representative and spokesperson for Wheely, fostering positive relationships with our chauffeur community</li>
</ul>
<h3>Our Ideal Candidate</h3>
<ul>
<li>Experience in an operational and customer-facing role, preferably within a fast-paced environment</li>
<li>Strong problem-solving skills with a proven track record of delivering creative solutions</li>
<li>Ability to prioritize multiple tasks effectively in a dynamic work environment</li>
<li>Excellent analytical skills to assess and improve chauffeur acquisition metrics</li>
<li>Exceptional communication skills with a focus on clarity, structure, and ownership</li>
<li>Availability to work at The London Wheely Academy in Syon Park for five days a week</li>
</ul>
<h3>What We Offer</h3>
<p>Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours and an exceptional range of perks and benefits.</p>
<ul>
<li>Competitive salary</li>
<li>Medical insurance, including dental services</li>
<li>Life and critical illness insurance</li>
<li>Monthly credit for Wheely journeys</li>
<li>Lunch allowance</li>
<li>Cycle to work scheme</li>
<li>Professional development subsidies</li>
<li>Best-in-class equipment</li>
<li>Free parking at Syon Park (as it is an office-based role located in Brentford (Syon Park))</li>
</ul><div class="content-conclusion"><p>Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>
<p>All of your personal information will be collected stored and processed in accordance with <a href="https://wheely.com/en/legal/uk/for-candidates/privacy" target="_blank">Wheely’s Candidate Privacy Notice</a></p></div>