Operations Assistant

We are looking for an Operations Assistant to join the Think Business Finance team – the specialist business finance division of Bionic, the UK’s number one business comparison and switching service.

At Think Business Finance, we help small and medium-sized businesses across the UK access fast, flexible funding so they can grow, invest, and thrive. As of Bionic, our mission is to make it radically easier to run a small business by combining world-class human service with smart technology and data.

Our Operations Assistants play a vital role in the success of our team, acting as the backbone of the team pod, and ensuring the smooth day-to-day running of our operations. This is a key role supporting our sales agents and ensuring that applications progress efficiently and to the highest standards.

Day-to-Day Responsibilities:

• Check applications carefully to make sure everything is correct and complete before sending them to lenders.
• Keep track of all active applications, making sure they move forward smoothly and on time.
• Support the sales team by helping match customers with the right lenders and providing up-to-date product knowledge.
• Update the team on progress, making sure everyone knows the status of applications and that deadlines are met.
• Be the main contact for lenders, building strong relationships and working closely with them to get the best results.
• Negotiate with lenders to secure the best possible funding offers for our customers.
• Help gather documents or information from sales agents or clients when lenders request them.
• Manage your team’s shared inbox, making sure queries and tasks are handled quickly.
• Keep our ThinkApp up to ensure all information reflects the current position of each application

About You:

• You’re highly organised and able to manage multiple tasks at once.
• You have strong attention to detail and take pride in getting things right the first time.
• You’re a confident communicator – clear, concise, and comfortable working with both internal teams and external partners.
• You’re a natural problem-solver who can think quickly and stay calm under pressure.
• You’re proactive, always looking for ways to improve processes and move things forward.
• You’re comfortable using systems and quick to learn new tools and technologies.
• You have some experience in an admin, operations, or support role – ideally in a fast-paced or customer-focused environment (desirable).

About Bionic Group 

Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

Enhance your health & wellbeing 🌱 

• Private healthcare cover 

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies 

• Eyecare scheme 

Taking time away from work 🏖️ 

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 

• 1 paid family/religious day of leave per year - following successful probation period 

• 1 paid charity volunteering day per year 

• Option to buy/sell up to an additional 3 days leave per year 

 Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave 

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service 

• Flexible working options & a hybrid work approach 

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme  

• Life assurance 

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure 

• Cycle to work scheme 

 Recognition 🌟 

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success 

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition  

• Long service awards