Claims Operations Assistant

Job Type:

Build a brilliant future with Hiscox
 

About the team / Division

The London Market and RE Claims Operations team are driven, diverse and ready for anything. We work closely with our Claims Underwriters and the Operations team to ensure that the Claims team have the tools available to handle claims in an efficient manner upholding service standards and ensuring data integrity across all London Market claims.

The London Market and RE Claims Operations team need to be continually flexible and adaptable to change. Operational efficiency is key to reducing cost and this team will be critical to driving change and ensuring that data inaccuracies are reduced through innovative solutions.

We are looking for someone who can be a part of a strong team, is willing to learn, embrace opportunity and get involved!

The Role

This is an exciting time to join a team that is critical in supporting the delivery of an ambitious vision for claims in the future.

You will have to manage curve balls – there’s not always a clear ‘to-do’ list, and sometimes it can be challenging to meet the day-to-day core tasks along with any ad-hoc requests.

This is a great opportunity to work in a claims operations team that is dedicated to providing high quality claims support. The roles and responsibilities are varied which provides great development opportunities.

Key Responsibilities

· To assist in providing regular feedback to management and claims underwriters.

· Contribute to the strategy of the London Markets and RE Claims Team and ensure its successful delivery.

· Help maintain strong relationships across the business. Provide professional, efficient and effective operational support to the claims teams, whilst ensuring that core operational tasks are completed within given SLA’s

· Drive and support process improvement and business change; supporting project teams by being a source of information/expertise, gathering further information where required and drive the adoption of new initiatives amongst the claims operations teams

· Support the overall Operations division in their goal to deliver high operational standards by developing a good understanding of claims and the operational processes in place that support them.

The ideal Candidate

· A school leaver educated to at least A Levels with grades achieved of A*-C

· Excellent people skills

· Demonstrable communication skills both oral and written

· An ability to work well within a team

· A thirst for knowledge and an enthusiasm to learn new skills

· An ability to use own initiative and the confidence to ask questions

· Ability to question the norm and seek ‘a better way’

· Good mathematical skills and report writing capability

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Hiscox Values

Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture