Support underwriting operations by entering and checking risk and aggregate data, processing USM/SCM messages, resolving exceptions, liaising with underwriters, maintaining SLAs, and proposing process improvements.
G MASS are working with a leading Lloyd's Managing Agency to appoint an Operations Assistant into their Syndicate Operations team. The role sits within a busy operational function supporting Underwriters day to day, covering risk entry, data quality checks, and the handling of signing and claims messages.
This is a good opportunity for someone early in their Lloyd's market career to build broad exposure across risk processing, underwriting support, and the wider London Market, while working towards a recognised industry qualification.
Please note this role is based in London.
Responsibilities:
- Enter risk and aggregate data into underwriting systems accurately and within agreed timeframes
- Carry out quality checks on risk data, flagging and resolving any discrepancies and escalating where needed
- Handle USM and SCM message processing, chasing down failures or exceptions to keep everything moving within SLA
- Act as a point of contact for Underwriters, helping transactions run smoothly and queries get resolved quickly
- Work with Team Leaders to stay on top of SLAs and team targets
- Flag ideas for improving accuracy and efficiency within existing processes
- Build relationships across Underwriting and wider Operations, becoming a trusted go-to for day-to-day queries
Requirements
- Solid understanding of how Lloyd's syndicates operate and the processes involved
- Awareness of delegated authority versus open market business, and how they differ operationally and contractually
- Some exposure to London Market platforms such as PPL or Whitespace
- A sharp eye for detail and a genuinely high standard of accuracy
- Well organised, with a track record of juggling deadlines both solo and as part of a team
- Confident communicator, comfortable liaising with colleagues and external contacts alike
- Competent across Excel, Word and Outlook
Benefits
Salary: up to £42k
Permanent Contract
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