Operations Assistant- Claims Operations

For over three decades, RenaissanceRe has helped its clients manage the risks of operating in a volatile and uncertain world. We’re experts in Property, Casualty, Specialty, and Credit reinsurance, consistently recognized for the innovative way we combine data, experience and technology to understand and manage large and complex risks across the world. We are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.    To learn more, please visit us at Careers - RenaissanceRe (renre.com).

POSITION SUMMARY

The Operations Assistant – Claims Operations is responsible for supporting the end-to-end processing of claims activities across global portfolios (Bermuda, London, NYC and Zurich).

The role focuses on developing foundational technical knowledge, maintaining data integrity, and supporting the effective operation of claims workflows. The individual works under guidance, escalating issues appropriately and contributing to consistent, high-quality delivery across the team.

RESPONSIBILITIES INCLUDE:

Core Processing & Workflow Execution

• Execute day-to-day claims processing activities with accuracy and timeliness
• Review, set up, and triage incoming claim correspondence to appropriate workflows
• Process claims eMessages
• Maintain workflow tools and systems, ensuring data integrity and completeness
• Manage aged/inactive claims activities (diary, follow-ups, closures)

Quality & Control Discipline

• Deliver work in line with defined processes, controls, and quality standards
• Follow established procedures and escalate exceptions or discrepancies
• Support the maintenance of accurate and reliable operational data

Issue Identification & Escalation

• Identify errors, inefficiencies, or process issues within own workload
• Escalate issues to senior members of the team with clear supporting detail
• Apply feedback and learning to reduce repeat errors over time

Management Information (MI) & Operational Support

• Produce routine MI and support reporting requirements
• Ensure data quality supports operational performance tracking
• Assist with administrative and ad hoc team activities

Support Change

• Support onboarding of new tasks, workflows, or processes
• Follow defined procedures when integrating new activities
• Contribute feedback on process clarity and effectiveness

Team & Stakeholder Contribution

• Collaborate effectively within the team and with key operational stakeholders
• Respond to queries accurately and within agreed timelines
• Demonstrate professional communication and teamwork behaviours

COMPETENCY EXPECTATIONS:

• Autonomy & Accountability - Works under guidance; builds accuracy and reliability over time
• Complexity & Judgement - Handles standard tasks, following defined processes
• Process Improvement - Identifies issues and provides feedback on improvements
• Communication - Communicates clearly within the team; seeks guidance when needed
• Stakeholder Focus - Responds to internal requests accurately and on time
• Technical Capability - Builds foundational understanding of claims systems and processes

QUALIFICATIONS, SKILLS & EXPERIENCE:

• Previous claims or insurance operations experience preferred, but not essential depending on candidate profile
• Demonstrated experience working in a structured, process-driven environment
• Exposure to administrative, operational, or data-processing roles is advantageous
• Strong working knowledge of Microsoft Excel, Word, and basic data handling
• Ability to accurately process and validate information across systems
• Attention to detail with a focus on data integrity and accuracy
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively
• Ability to work under guidance while taking ownership of assigned tasks
• Demonstrates accountability for delivering accurate and timely outputs
• Ability to identify issues or inefficiencies in own work
• Willingness to ask questions, seek feedback, and continuously improve
• Shows curiosity and openness to learning new processes and systems
• Clear and professional communication within a team environment
• Ability to collaborate effectively with colleagues and respond to requests
• Positive approach to teamwork and contribution to team culture

We believe that meeting these requirements will position you for success in the role. However, if you fulfill most – but not all – of the expectations, we still encourage you to apply, as we are eager to explore your potential and believe in the ability to grow and learn.

At RenaissanceRe, we believe in creating a workplace culture that fosters diversity, equity, and inclusion throughout our business. We have a zero-tolerance policy for harassment and discrimination and take proactive steps to make employees feel valued and empowered to contribute to our collective success. It is RenRe’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/ civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.