Founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.
The role
- The role will ensure the day to day running of a number of key EU distributors and E-commence orders.
- The key responsibilities include managing order entries, interacting with internal and external customers via emails. Covering all aspects from order placement to shipment, liaising with distributors on availabilities, stock issues, credit/claim queries and delivery timeframes.
- Working closely with our 3PL and EU Sales team to ensure orders are processed and collected on time in full.
- You will also gain knowledge to support other team members, process new account openings and set up new markets according to requirement.
What you will do
Customer Service and Operations
- Order entry & processing EDI and manual orders
- Monitoring of the Customer Service mailbox
- Assist with customer’s queries that include delivery and leadtime
- Investigate shortages and claims
- Work closely with internal sales and operational teams
- Liaising with the warehouse on delivery and packing requirements
- Collaboration with 3PLs to ensure orders are processed and shipped out on time
- Ensure all necessary export documentation is crated and distributed in a timely manner
- Provide product information as required to fulfil customer requests
- Work closely with customers and provide proactive communication and availability updates
- Seek to understand requirements of specific markets to ensure that customs challenges are minimised
- Support sample order distribution
- Process invoices on financial system
Compliance
- Ensure all activities are carried out in compliance with relevant Acts, legal requirements and ethical standards
- Maintain a sound knowledge of the businesses and risks
- Ensure compliance and promotes adherence to the Bondi Sands culture, values, policies and standards
- Ensure personal adherence to workplace health and safety requirements and either addresses or brings to management’s attention when others are in breach of these requirements.
What you will need
- Minimum A-level education. Bachelor’s degree in Business related discipline preferred.
- At least 3 years experience in customer service/admin within an FMCG, logistics or supply chain is ideal.
- Ability to prioritise workload, deliver on deadlines, and build strong relationships.
- Accuracy and attention to detail are essential.
- Strong internal and external communication skills with excellent English language proficiency.
- Ability to deal with numbers and large data set.
- SAP knowledge is desired but not essential; proficiency in Microsoft applications is required.
- Experience of international Logistics, understanding of global customs complexity and regulation and dealing with UK into EU shipping (desirable).
- Familiarity with EU distributors and wholesale business and international trade (desirable).
How we work: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)
https://www.kao.com/emea/en/privacy/
Top Skills
What We Do
Ever since the company's founding in 1887, Kao has strived to deliver value to the life of people everywhere in the world. Today, we are a leading manufacturer in the fields of hygiene, beauty and health, while our chemical business contributes to the development of diverse industries. With more than 33,000 employees, our mission is to enrich the lives of people globally and contribute to the sustainability of the world.
In the regions of Americas, Europe, Middle East and Africa (EMEA), we focus on our Beauty Care business with premium brands in three business sectors: Consumer, Salon and Cosmetics.
Our Business Sector represents skin and hair care brands that are recognized worldwide for their innovation and quality, such as Jergens, Curél, Bioré, Guhl, and John Frieda.
Our Salon Business Sector is committed to unleashing the creativity of stylists around the globe. With our industry leading brands Goldwell, KMS and Oribe, stylists have everything in their hands to create beautiful show-stopping hair representative of the individuality of their clients.
Our London-based boutique brand, Molton Brown, offers luxury beauty products found only in our exclusive Molton Brown stores, high-end department stores and travel retail, as well as five-star hotels around the world.
All three business sectors are driven by the same values and beliefs: Creating high-quality products and constantly striving for the best is what is at the heart of everything we do.
This is why we understand that our people are one of our core assets, and we strive for a working environment that allows team members to flourish and grow. Join us, and you will have opportunity to help us make life beautiful
