Operational Services Analyst

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

SUMMARY OF ROLE:

To provide centralised support for the underwriting business.

JOB RESPONSIBILITIES:

• POLO 

Assisting with the management of our outsourcing contract, in relation to:

• Risk Capture

  • USM processing

  • Pre-bind Quality Assurance (PBQA)

  • Exposure management

• PROCEDURES

Reviewing, monitoring, improving, updating of procedures/processes and associated procedures manuals.

• TECHNICAL ASSISTANCE/TRAINING

Providing technical assistance to teams within Ascot as well as external partners. Providing training on procedures/system to them. Answering queries from them in a timely fashion.

• REPORTS

Preparation of operation, performance, statistical reports.

• EXCEPTIONS REPORTS

Reviewing and clearing various exceptions. Continually improving exception reports.

• CREDIT CONTROL/BROKER LEDGER

Reviewing credit control and broker ledger SLAs. Improving processes and procedures manuals. Liaising with underwriters and brokers in relation to NOCs.

• RISK CAPTURE QC

Performing Risk Capture quality control. Liaising with Polo and underwriting teams. Improving processes and manuals.

• GAAP

Reviewing daily movements, liaising with underwriting teams and arranging corrective action where required.

• GAAP WRITE-OFF – SDDs

Assisting underwriting teams with delaying/reversing GAAP write-offs by amending SDDs in S2000 and publishing the authorisation to do so. Monitoring upcoming GAAP write-offs.

• BROKER LEDGER

  Banking – checking bank accounts, recording new transactions on WIP sheet, allocation and reconciliation of funds - Airco, Ascot Re, Admitted, Admitted II. and Bermuda Healthcare.

• EVENT CODING

Performing Event Coding QC. Completing end of month report. Liaising with Outward RI team.

• CLAIMS ADMINISTRATION

  Including but not limited to reconciliation of QS documents/bordereaux, review of cash call requests, raising of settlement/payment requests, set up of claims within underwriting systems and creation of Man references, review and notification of large loss identification and notifications and any other necessary claims administration required to be undertaken by the Operational Services team.

#LI-Hybrid