Operational Change Manager

Please note this position is based in London and the successful candidate’s contractual location will be London; other locations cannot be considered.

Operational Change Manager - 6 Month Fixed Term Contract

About Us

At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £253 billion in assets, our 1,000‑strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter.

Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last - strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike.

Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised, and you’re empowered to shape your development.

We are recruiting for Operational Change Manager to join our team. This is a great opportunity for someone who understands the broad range of asset classes and fund structures, including Public and Private Markets.

With a global remit spanning operations, transformation, and IT, our COO team ensures an exceptional client experience. Whether it’s optimising key processes, managing relationships with strategic partners, launching innovative new products, or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.

A bit about the role:

As an Operational Change Manager, you will lead and deliver Investment Operations‑focused change initiatives for Aviva Investors. This includes driving internally focused operational improvements, as well as engaging with outsourced Operations service providers and overseeing their change pipelines. You’ll analyse, manage and implement a broad range of change activity across processes governed by Investment Operations Oversight, with exposure to areas such as Performance Measurement, Client Reporting, Mandate Monitoring, Fund Controllers, Fund Accounting, Transfer Agency, Custody, Aladdin Services and Market Data. Working within a small, collaborative team, you may focus on Public or Private Markets, or specific operational functions depending on business need. In this role, you will champion change that enhances operational efficiency, supports business growth, strengthens client outcomes, reduces risk and ensures regulatory expectations are met. You’ll work closely with stakeholders to keep delivery on track, ensuring all change is well‑structured, safely executed and aligned to Aviva Investors’ strategic priorities. This position plays a key role in connecting day‑to‑day operational delivery with long‑term strategic transformation, helping Aviva remain agile, competitive and responsive to evolving client and regulatory demands.

Skills and experience we’re looking for:

• Investment Operations Certificate (CISI) / Investment Management Certificate (CFA)

• Project Management, e.g. Prince II / Accountancy, e.g. ACCA

• Others such as Diploma in Investment Operations (CISI), CFA and CAIA

• Subject Matter Expert on Investment Operations processes and systems, such as Aladdin.

• Regulatory knowledge of MiFID II, EMIR, SFDR, Solvency II and other UK/EU financial regulations impacting Investment Operations.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Competitive salary (depending on skills, experience, and qualifications). 

• Discretionary bonus opportunity - depending on individual performance and Aviva Investors’!

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days!

• Aviva-funded Private Medical Benefit to help you get expert support when you need it.

• Make your money go further with up to 40% discount on Aviva products, and other retailer discounts.

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work.

• Make a difference, be part of our Aviva Communities and use your 3 annual volunteering days to help others.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva, take a look here.

We’d love it if you could submit your application online but if you require an alternative method of applying, please email us at [email protected].

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