Manage user access requests, provide operational support, ensure compliance with SLAs/KPIs, troubleshoot issues, and contribute to process improvement.
About this opportunity
We are now looking for a User Access Management Operations Specialist to join our team at Ericsson. In this role, you will support identity and access management operations by handling access-related requests, ensuring compliance with security policies, and maintaining high service quality standards aligned with SLAs and KPIs.
You will work closely with internal stakeholders and users to ensure smooth access provisioning, operational efficiency, and continuous process improvement. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a dynamic operational environment.
What you will do
The skills you bring
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Türkiye (TR) ||
Req ID: 785135
We are now looking for a User Access Management Operations Specialist to join our team at Ericsson. In this role, you will support identity and access management operations by handling access-related requests, ensuring compliance with security policies, and maintaining high service quality standards aligned with SLAs and KPIs.
You will work closely with internal stakeholders and users to ensure smooth access provisioning, operational efficiency, and continuous process improvement. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a dynamic operational environment.
What you will do
- Manage and fulfill user access requests in line with defined processes and security policies
- Provide Level 2 operational support for User Access Management activities
- Ensure adherence to team SLAs, KPIs, and operational targets
- Monitor, track, and follow up on requests to ensure timely completion
- Perform regular reporting activities and generate operational insights when required
- Troubleshoot and resolve access-related issues and support escalations
- Collaborate with internal stakeholders and end users to ensure efficient access provisioning
- Maintain accurate operational documentation and support audit readiness activities
- Contribute to continuous improvement initiatives and process optimization efforts
- Support data analysis and reporting activities related to access management operations
The skills you bring
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
- Minimum 3 years of experience in User Access Management or similar operational support roles
- Strong knowledge of SQL, including data querying, analysis, and reporting
- Experience in reporting, operational tracking, and data analysis
- Familiarity with SLA/KPI-driven environments and performance monitoring
- Experience with SailPoint or similar Identity & Access Management (IAM) tools
- Strong organizational, prioritization, and task management skills
- Ability to manage multiple tasks and work effectively under pressure
- Strong analytical thinking and problem-solving capabilities
- Attention to detail and accuracy in operational processes
- Good communication and stakeholder management skills
- Customer-focused and collaborative mindset
- Team-oriented approach with strong coordination skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Türkiye (TR) ||
Req ID: 785135
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