Onsite Operative

Onsite Operative’s are responsible for delivering a high-quality service that meets the specifications and deadlines outlined in the customer’s Service Level Agreement (SLA). You will act as the primary point of contact for Reprographic print and finishing queries, manage workloads, and ensure high-quality output. This role requires flexibility to support other services lines including goods-in, mail and courier functions, as well as supporting and maintaining printer and stationery hubs. 

1. Provide high-quality service in line with customer specifications and time constraints (SLAs).

2. Demonstrate pride and professionalism in all facets of customer service, taking accountability for the work produced on-site.

3. Negotiate extended deadlines when necessary, monitoring the quality and accuracy of outputs.

4. Prioritise work based on technical, workload, and delivery requirements to maximize productivity.

5. Inform your Line Manager or Customer Services Manager (CSM) if the overall workload becomes unmanageable.

6. Use your initiative to make decisions in the absence of your Line Manager.

7. Adhere to and monitor policies and procedures, escalating recurring issues or non-conformance to the CSM or Customer Services Regional Manager.

8. Assist in implementing service enhancements and developments

9. Respond to customer inquiries, requests, and complaints in a prompt and efficient manner, addressing demands proactively.

10. Communicate consistently with customers, understanding their needs, and promoting appropriate services.

11. Utilise excellent time management skills to plan and prioritize workloads, maximizing department productivity.

12. Ensure high-quality and accurate work while meeting deadlines

Canon Core Behaviours​
• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others