Office Administrator

Location: Ashbourne

Contract: Part-time (22.5 hours - 30 hours)

Salary: Dependent on experience

Are you an organised and personable administrator looking for a varied role within a friendly and supportive professional services environment?

We are seeking a proactive Office Administrator to join our welcoming team in Ashbourne. This is an exciting opportunity to play a key role in supporting our Partners, clients, and wider office team, while helping to ensure the smooth day-to-day running of our busy office.

Based in our Ashbourne office, you'll be at the heart of the team, providing a combination of personal assistant, administrative, and front-of-house support. This role would suit someone who enjoys working in a varied position, can confidently manage multiple priorities, and takes pride in delivering excellent service to both clients and colleagues.

The important work you will be doing:

• Provide proactive PA support to Partners, including managing appointments, coordinating meetings with clients and intermediaries, and maintaining records such as mileage logs.

• Assist with the preparation, proofreading, formatting, and amendment of documents, ensuring they are accurate and professionally presented.

• Organise and coordinate client and intermediary events, working closely with the marketing team to arrange mailing lists, merchandise, and event materials.

• Act as a first point of contact for clients, handling enquiries professionally and building strong working relationships.

• Manage the onboarding of new clients using internal systems and established procedures.

• Oversee incoming and outgoing post, ensuring correspondence is processed efficiently and distributed appropriately.

• Prepare accounts and tax documentation for issue to clients, including signing packs, statutory accounts, and tax return bundles.

• Maintain and update internal systems, records, and platforms, including Workbooks and other business administration tools.

• Prepare and process mail merge documents and assist with general office administration tasks.

• Coordinate office maintenance requirements, liaising with external suppliers and contractors where necessary.

• Support the organisation of internal staff events and contribute to maintaining a positive and professional office environment.

• Provide front-of-house support when required, welcoming visitors and assisting with meeting room preparation.

The skills and experience you will bring:

• A flexible approach, with the ability to manage a varied workload and prioritise competing demands effectively.

• Strong organisational skills and excellent attention to detail.

• Excellent communication and client service skills, both written and verbal.

• A proactive and practical approach, with the confidence to use your own initiative.

• Strong IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint.

• The ability to work independently while also being an effective member of a wider team.

• Previous experience in a PA, office administration, receptionist, or professional services support role would be advantageous.

• Experience dealing with clients and stakeholders in a professional environment would be beneficial.

Our team of award-winning accountants and business advisors plans to double the size of our company within the next five years. As a fast-growing firm and ICAEW and ACCA Approved Training Employer, we are passionate about developing homegrown talent. Through comprehensive training, development, and progression opportunities, we can help you achieve your full potential and build a successful career in professional services.

What's in it for you?

Our benefits package has been designed around our people and shaped by our values. As part of Team PKF Smith Cooper, here are some of the things you can expect:

• A working environment that empowers you to perform at your best, through our flexible working policy and dress for your diary scheme

• Time to do what matters to you – 25 days annual leave plus statutory bank holidays, the option to reduce annual hours for additional annual leave, and your birthday off, on us. Long-serving employees can also request a sabbatical, giving you the chance to make truly unforgettable memories

• Rewards for those who actively embrace and embody our values and culture through our Kudos Reward Scheme

• Regular social events and annual, company-wide away days, giving you the opportunity to engage with colleagues across your division and office, as well as the wider firm

• Bonus referral schemes for introducing new talent or clients so that when we benefit, you do too

• Life doesn’t stop at the end of the working day and neither do our benefits. We also offer life assurance, discounts on a huge variety of retailers through the PKF Smith Cooper Rewards Scheme, and cashback on healthcare (including dental visits, physiotherapy etc) through Simplyhealth.

Ready to start your career with PKF Smith Cooper? We'd love to hear from you.

How to apply?

If you have any questions, feel free to reach out to a member of the People team at [email protected] or by calling 01332 332021.

Please note that we welcome applications from individuals of all backgrounds; however, we are unable to accept applications from candidates who require a visa to work in the UK.

We are committed to creating an inclusive workplace where everyone can thrive and welcome applications from candidates of all backgrounds and experiences.

Also, we ask that recruitment agencies refrain from contacting us unless we have directly reached out to you.