Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job summary
The Night Shift Team Leader will be leading, driving, developing and supporting The Night Shift team across the Warehouse Operation and Configuration centre, within a fast paced, highly dynamic environment. High standards are required to ensure products are received by customers' right first time, on time. The Team leader will be accountable for ensuring processes are followed, reviewed, improved and amended. Working alongside the team to drive results, engage, motivate, support and develop a highly professional team.
Shift pattern
Sunday to Thursday - 21:45 to 06:15
Potential to increase take home pay with Overtime regularly available
What Success looks like
- Positive engagement with supporting roles, ensuring the smooth and efficient workflow within the LTC centre
- Coworkers Goals and Target are met, through proactive engagement with the team and the wider operation to ensure standards are maintained and met
- Reporting accurate data and information to the team, leadership and the wider team
- Leading from the front, working alongside Coworkers to show best practice and champion organised and efficient working
- The team is engaged, motivated, well-trained, and consistently performing at a high level
- Consistently maintain and contribute to a clean, tidy, and organised working environment through leading by example in accordance with business standards
- Maintain a low number of errors, proactively identifying potential issues and following standard operating procedures.
What you will be doing
- Drive, organise and direct the physical workflow of the Configuration Centre and Warehouse Operation
- Ensuring processes are always followed, provide the best efficiency and accuracy possible and are continuously reviewed.
- Hygiene, Health and Safety
- Stock Checking and order quality control checks
- Support workload allocation and prioritises. Ensuring deadlines, urgent requirements, and customer expectations are met
- Support project scheduling and resource planning to ensure clear expectations and achievable timescales
- Support project scheduling and resource planning to ensure clear expectations and achievable timescales
- Work closely with other Team Leaders to ensure smooth flow of orders and materials
- Establish and maintain excellent internal and external service levels
- Identify skills gaps and work with the Shift Leadership and The Development Team to address training needs
- Step into other operational roles when required, supporting wider team delivery and personal development
- Provide KPI reporting and operational cover in the absence of the Supervisor
- Promote continuous improvement and development of the team and department in line with business needs and targets
What we expect of you
Required experience
- Previous experience leading a team
- Strong Microsoft Office skills, preferably including Excel, Outlook and Word
- Strong written and verbal communication skills
- Customer and sales facing with the ability to communicate effectively and appropriately with both
- Ensuring quality standards are always met
Desirable experience
- Previous warehouse experience
- Previous configuration experience.
- Experience with system-based order management.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice .
Top Skills
CDW London, England Office
One New Change, London, United Kingdom, EC4M 9AF
