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Provides high-touch business travel support for a client portfolio, managing air, rail, hotel, car, ferry, chauffeur, and charter reservations. Builds client relationships, recommends cost-effective travel solutions, applies fare and ticketing methods, monitors bookings for savings, enforces travel policies, supports online and offline booking tools, and meets service-level and quality standards. The role requires strong travel-industry knowledge, GDS proficiency, attention to detail, and excellent communication skills.
About the Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.
What you’ll do
Service Expectation
- Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
- Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
- Ability and willingness to service different client industry sectors across the wider business
- Demonstrate innovative thinking and provide a consultative approach
- To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all- encompassing service
- To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
Operational Excellence
- Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
- Pro-actively build meaningful and long-lasting relationships both internally and externally
- Always exceed client’s expectation
- Identify and implement opportunity to add value to each booking
- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
- Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
- Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
- Monitor all bookings for further saving opportunities up until completion of the trip
- Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
- Monitor all bookings for further saving opportunities up until completion of the trip
- To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
- To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
- Demonstrate proactive thinking when providing travel solutions
- Able to provide cost effective solutions across all aspects of travel
- To always comply with the client policies and guidelines
- Achieve SLAs for all accounts
- Regular interaction with overseas colleagues
- Apply Quality Control procedures and processes in line with company and GREC requirements
What We’re Looking For
- Previous VIP experience is preferred
- Skills assessment results will be considered
- Exceptional telephone manner and written skills
- Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
- Has a proven record of experience in a core business travel environment
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
- Knowledge of Low-Cost Carriers in the market and their different products available
- Fully conversant with various rail, black car, LCC, OTA booking systems
- Have a ‘team player’ approach to an office environment
- Experience in using MS software packages
- Ability to build an exceptional rapport with all clients
- Excellent attention to detail
- Have an enthusiastic approach and willingness to learn attitude
- Independently commit to attend and complete all relevant training
- Achieve individual and team-based business objectives
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Navan London, England Office
81-87 High Holborn, London, United Kingdom, WC1V 6DF
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