Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
About the role:
Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include:
- Responding to and administration of events and alerts from all toolsets
- Testing and management of monitoring software agents
- Synthetic test creation, modification, and reporting
- Trend analysis of alerts/events within toolsets and aggregation platform
- Working with incident management, problem investigation and application support teams when required
- Creation & maintenance of groups, dashboards and reports within monitoring toolsets
Requirements:
Technology Expertise and Ownership
- Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring
- Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira)
- Expertise and troubleshooting skills for large-scale distributed computing systems and software
- Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins)
- Working knowledge of OS management and features (Windows, Linux distributions)
- Knowledge of public cloud service offerings (AWS, Azure, Google)
- Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM)
- Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team
Collaboration and Technical Communication Requirements
- Excellent written and verbal communication and presentation skills for both technical and non-technical audiences
- Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organization
- Ability to identify patterns and trends with monitoring and alerting
- Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues
Qualifications
Requirements:
Technology Expertise and Ownership
- Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring.
- Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira).
- Expertise and troubleshooting skills for large-scale distributed computing systems and software.
- Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins).
- Working knowledge of OS management and features (Windows, Linux distributions).
- Knowledge of public cloud service offerings (AWS, Azure, Google).
- Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM).
- Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team.
Collaboration and Technical Communication Requirements
- Excellent written and verbal communication and presentation skills for both technical and non-technical audiences.
- Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation.
- Ability to identify patterns and trends with monitoring and alerting.
- Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues.
Preferred Qualifications:
- Proven experience of working in a multi time zone environment.
- Analytical mindset with a desire to improve offered service.
- Previous media industry environment an advantage.
- Monitoring toolset and ITSM qualifications an advantage.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants
\nand employees without regard to race, color, religion, creed, gender, gender identity
\nor expression, age, national origin or ancestry, citizenship, disability, sexual
\norientation, marital status, pregnancy, veteran status, membership in the uniformed
\nservices, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the
\nright to request a reasonable accommodation if you are unable or limited in your
\nability to use or access nbcunicareers.com as a result of your disability. You can
\nrequest reasonable accommodations by emailing [email protected].
Top Skills
What We Do
From film, television, news, theme parks, interactive media, and streaming, our people are at the center of it all. Here, we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution, imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry.
Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film, television and streaming brands.
Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data, building AI to help enable solutions to optimize every aspect of our content eco-system.
Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure, elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers, consumers and businesses that consume and love NBCUniversal’s content. And while you design, build and architect your career, we have the culture to make sure you’re supported.
Here you can work and still live your best life!
We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact, here you can.
Why Work With Us
For us, it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating, always solving and always ahead of competition.
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NBCUniversal Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
