Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Investment Lettings & Management – London (Baker Street) (BTR)
Knight Frank is seeking to recruit a Mobilisation and Lettings Manager to join its fast-paced and successful Investment Lettings and Management team. This role is based at Baker Street, with responsibilities spanning across London.
This is an exciting opportunity for an ambitious individual to work within the Build to Rent (BTR) and portfolio lettings sector, managing a diverse range of properties while building and maintaining long-term client relationships.
Key Responsibilities- Manage client relationships across a range of ownerships, from small-scale portfolios to some of the largest BTR operators in the UK, delivering exceptional service throughout the lettings process.
- Lead the mobilisation of portfolios and buildings, ensuring compliance with CDD and KYC requirements, and overseeing accurate data onboarding to support lettings and tenancy management.
- Develop and implement effective marketing, letting, and stock management strategies.
- Conduct pricing exercises (ERVs) and obtain client approval.
- Supervise, mentor, and motivate junior team members, interns, and graduates to ensure they are confident in conducting viewings and negotiating transactions.
- Manage and compliantly close lettings, delivering a seamless client experience (including ‘white label’ services where required).
- Produce and manage client reporting, including preparation for invoicing.
- Oversee the collection of all initial monies for properties let.
- Monitor local market conditions and adjust strategies accordingly.
- Uphold Knight Frank’s professional standards and ensure adherence to all administrative and compliance procedures.
- Maintain in-depth market knowledge and awareness of local competitors.
- Conduct research and present findings in a clear, professional manner.
- Build strong relationships with clients and internal stakeholders, maintaining trust and confidentiality.
- Liaise with other departments and offices as required.
- Ensure clear communication across all parties to facilitate efficient and professional lettings processes.
- Demonstrate proficiency in internal and client IT systems and understand their broader applications.
- Maintain up-to-date knowledge of legislation and ensure best practice compliance.
- Manage GDPR preferences for applicants and clients.
- Undertake any additional responsibilities delegated by the Partner.
- Minimum 3+ years’ experience in a similar role within the lettings market.
- Proven track record of successfully negotiating deals.
- Strong client relationship management skills.
- MARLA qualification (desirable, not essential).
- Strong understanding of the Renters’ Rights Act and its implications.
- Excellent written and numerical skills.
- Confident, enthusiastic, with strong communication abilities.
- Demonstrable sales and negotiation capability.
- Team-oriented, with the ability to collaborate effectively.
- Competitive salary
- Location: Baker Street, London
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Knight Frank London, England Office
55 Baker Street, London, United Kingdom, W1U 8AN
