Mid Level User Researcher

Come join us and make a difference in the world! 

NO AGENCIES PLEASE

Please note - role can be remote or hybrid, subject to location.

What we’re looking for  

We’re looking for a skilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.  

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.  

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.  

The role may also involve:  

• Defining and refining practice – You’ll help to define the way our disciplines work together 
• Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches.  

Salary: £39,000 - 45,000 subject to skills and location

How we work   

We work with central and local government, the NHS, voluntary and private sector organisations.   

We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. You'll work in a range of contexts from applying GDS (government digital service) standards, to improving customer buy-in.  

Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods.   

 You’ll also broaden your skills by working closely with members of the Service Design and Digital teams, including interaction and content designers, and developers.  

All of our User Researchers are supported by more senior members of the Research & Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.   

Your skills and experience  

We’d like to hear from you if you have skills or experience in some of these areas:  

• Experience working in multidisciplinary teams
• Experience conducting inclusive and accessible user research
• Public sector project experience
• Experience delivering user research to GDS Service Standards
• Qualitative analysis and synthesis skills
• Strong facilitation skills
• Experience or interest in Service Design
• Strong written communication skills
• Experience turning research insights into recommendations
• Proactive and able to work autonomously
• Interest in contributing to AI practices
• Experience supporting Research Operations
• Candidates must be eligible for UK Security Clearance
• Experience working on Health Projects would be desirable but not essential 

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• Giveback days
• Annual team and company away-days  
• Personal learning budget
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• The role is a hybrid role, with an expectation of 50% attendance in our studios, and may include occasional travel related to projects.  
• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

We receive applicants from multiple sources - so the application process may vary. Once you have chosen to apply the key things we would like to see in your applications are:

• A CV
• A Cover Letter - tell us why you think you’d a good fit for the role and why you want to work for NEC Digital Studio. Please aim to keep your covering letter to 1000 words

We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the positions are filled.   

We’re NEC Digital Solutions. while you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.  

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.  

We work with governments, hospitals, police forces, housing providers, local authorities, charities and more. We help them pay financial support faster, improve diagnosis and treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.  

At NEC Digital Studio, we believe in design practices that make the world more human. 

NEC Digital Studio was created to put people at the centre of services, positively changing how they experience the world. Everything we design, build and maintain is made for life.  

Our mission is to empower organisations to be more effective, inclusive and sustainable, through tools, systems and experiences that are intelligent, integrated and intuitive for all.  

As a people-first digital studio, we are designing and developing evidence-led solutions at scale to transform the services used by everyone, every day. We specialise in working with seldom heard voices and diverse user groups. We practice participatory co-design and ethical research. Our teams are experts in accessibility and digital inclusion 

We’d love your help. And we’ll support you all the way. Discover more at NEC Digital Studio | Made for Life (necsws.com)