Jobs at NEC Software Solutions

Provide technical and application support for revenues software used by public-sector customers, resolving incidents within contracted SLAs. Advise users, troubleshoot issues, develop workarounds, coordinate with Product and Development teams, and manage complex or sensitive cases through resolution. The role also requires strong Council Tax, Business Rates, or Revenues and Benefits systems knowledge, customer relationship skills, and potential identification of additional service opportunities.

Analyze clinical registry data for NHS and private healthcare reporting. Responsibilities include maintaining reporting pipelines, extracting and cleansing data, writing SQL queries, performing analysis and visualization, conducting quality assurance, documenting processes, managing version-controlled changes, and communicating findings to stakeholders. The role requires proficiency in R, SQL, and Excel, with desirable experience in healthcare data, statistical methods, Power BI, Snowflake, data warehouses, and version control.

Develop and maintain Oracle web-based applications for local authority and central government clients. Build software and hosted SaaS solutions using Oracle Database, PL/SQL, Oracle APEX, XML DB, SOAP, and REST services. Participate in full-lifecycle development, write unit tests, review code, troubleshoot and tune performance, and lead development projects within Agile Scrum and Waterfall teams.

Manage customer contract renewals, maintain revenue assurance data, forecast renewals in the CRM, and coordinate with account management, sales, legal, finance, and customers. Lead negotiations, address contract queries, prepare approval documentation, support renewal processes, and help retain customers through effective communication and relationship management.

Design and deliver secure, scalable technical architectures for corporate platforms and customer-facing services across on-premise, data centre, and public cloud environments. The role evaluates design options, supports implementation, participates in architecture reviews, contributes to technology roadmaps, and collaborates with security and delivery teams. It requires strong infrastructure, platform, cloud, networking, storage, virtualization, and communication skills, plus security vetting eligibility.

Leads user research projects across multidisciplinary teams, including planning, facilitation, qualitative analysis, synthesis, and recommendations. Champions inclusive, accessible, ethical, and trauma-informed research aligned with GDS standards. Supports service and UX design practices, stakeholder management, business development, and project delivery. Provides team leadership through mentoring, line management, appraisals, and professional development, while helping define and improve the organisation’s research and design practices.

Designs and delivers technical solutions for mission-critical customer environments. Responsibilities include proof-of-concept development, product evaluation, solution architecture, technical documentation, migration planning, milestone reviews, task assignment, troubleshooting, and delivery support. The role works closely with architects, project managers, engineering teams, and customers, requiring expertise in Microsoft server and client environments, Active Directory, virtualization, Azure, technical design, and ITIL processes.

Develops product propositions, go-to-market plans, launch materials, customer communications, product roadmaps, and sales enablement content. Translates complex software capabilities into clear customer benefits while coordinating Product, Sales, Marketing, and Delivery teams. Monitors competitors, market trends, regulatory developments, and customer feedback to maintain accurate and competitive messaging. Supports product launches, business cases, portal content, external communications, and sector insight for housing and public-sector software markets.

Provides Council Tax and Business Rates consultancy and training to UK local authorities using NEC Revenues & Benefits. Responsibilities include software implementation support, migrations, annual billing, demonstrations, seminars, customer guidance, product feedback, user-group participation, documentation, mentoring, and service improvement. The role requires strong communication, problem-solving, customer relationship, and local-government revenues expertise, along with willingness to travel and work onsite when required.

Install, upgrade, maintain, and troubleshoot customer application stacks across on-premise, private cloud, and public cloud environments. The role manages Oracle databases, Apache HTTP Server, Tomcat, OpenJDK, JasperReports Server, and company applications; performs backups, restores, deployments, and software upgrades; and provides customer-facing technical support. Weekend overtime is required approximately monthly for production upgrades.

Writes and edits persuasive bids, proposals, propositions, and tender documents tailored to customer needs. Collaborates with sales, marketing, legal, solution leads, and subject matter experts to develop accurate, compelling responses. Manages deadlines, quality assurance, compliance, knowledge management, and feedback processes to improve submission quality and win rates.