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Provide Tier 2 support and administration for Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). Triage and resolve incidents, troubleshoot integrations and data issues, support business processes, assist governance and compliance, produce user documentation, recommend improvements, and contribute to projects and platform enhancements.
We are looking for a technically capable Microsoft Analyst with a strong understanding of the Microsoft ecosystem to support and enhance the technology solutions used across PoloWorks.
This role is ideal for someone who has already built solid experience working with Microsoft technologies and is looking to take the next step in their career. You will be the subject matter expert for Power Platform solutions, helping to resolve issues, improve processes and drive adoption across the business.
Working closely with colleagues at all levels, you will combine technical expertise with problem-solving skills to ensure our applications, workflows and reporting solutions remain effective, reliable and well governed.
Key Responsibilities
Provide support for Power Platform applications, workflows and reporting solutions.
Log, triage and resolve incidents, service requests and technical issues.
Investigate and troubleshoot problems across Power Apps, Power BI and Dataverse environments.
Support key business processes and operational activities, ensuring systems remain effective and reliable.
Assist with governance, compliance reporting and audit requirements.
Create and maintain user guides, knowledge articles and FAQs.
Identify recurring issues and recommend improvements to enhance efficiency and user experience.
Work with stakeholders to support the delivery of new solutions and system enhancements.
Contribute to projects and transformation initiatives involving Microsoft technologies.
Skills, Knowledge and Expertise
Strong hands-on experience with Microsoft Power Platform technologies, including:
- Power Apps (Canvas and Model-Driven)
- Power Automate
- Power BI
- Dataverse
The ability to troubleshoot and resolve complex technical issues independently.
A strong understanding of Microsoft-based business solutions, integrations and data structures.
Experience supporting users and translating technical concepts into simple, practical solutions.
Knowledge of security, permissions, role-based access controls and data governance principles.
Excellent analytical and problem-solving skills.
A proactive approach to identifying opportunities for improvement.
Experience in insurance operations (desired but not essential)
Experience in insurance operations (desired but not essential)
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme and regular sports and social events.
About
PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.Recognised as a Great Place to Work certified company and listed among the Best Workplaces in Financial Services & Insurance, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.
PoloWorks London, England Office
London, United Kingdom
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