dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.
Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers.
We’re looking for a talented Ad Policy Specialist who expects more from their career. Sitting within the Tesco Media Operations team, this role operates at the intersection of advertising policy, risk management, and operational delivery.
You’ll play a critical role in ensuring that all advertising activity meets UK regulatory standards while enabling innovation and growth across our media offering. Acting as a subject matter expert, you’ll partner with teams across the business to provide guidance, shape policy frameworks, and support responsible, effective advertising.
This is a highly visible role where your expertise will directly influence how campaigns are delivered to millions of customers.
What you’ll be working on
Develop and maintain ad policy frameworks aligned with UK advertising regulations, including CAP Code and LHF/HFSS requirements
Provide expert guidance on complex or high-risk advertising decisions, balancing compliance with commercial outcomes
Partner with Sales, Operations, Product, and Legal teams to ensure policies are clearly understood and consistently applied
Create and deliver training materials and documentation to support internal teams and external stakeholders
Review and assess campaign risks, supporting escalations and offering clear recommendations
Monitor regulatory changes and industry trends, translating them into actionable policy updates
Use data and insights to identify opportunities for continuous improvement in policy and processes
Support innovation in media products by embedding compliant and scalable policy approaches
Champion best practice in governance and risk management, ensuring brand integrity and customer trust
What we’re looking for
Strong understanding of UK advertising regulations and digital ad policy (e.g. CAP Code, ASA guidelines)
Experience working within digital advertising, retail media, marketplaces, or publisher environments
Background in policy, governance, risk, compliance, or trust & safety functions
Excellent analytical skills with the ability to assess complex scenarios and make sound decisions
Strong communication skills, with the ability to explain policy clearly to a range of audiences
Highly organised, detail-oriented, and comfortable managing multiple priorities
Proven ability to work independently and deliver outcomes in fast-paced environments
Experience supporting product or engineering teams
Background in retail media, ecommerce, or marketplace ecosystems
Experience creating training and enablement materials
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
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