Senior Manager, Solutions Consulting

You will be responsible for:

• Elevating the strategic quality and consistency of solution design
• Ensuring complex customer use cases are shaped correctly from the outset
• Reducing downstream friction that leads to adoption gaps or commercial risk
• Driving measurable time-to-value across mid-market and enterprise accounts
• Embedding a structured, scalable solution methodology across the function
• This is a hands-on leadership role. You will coach, inspect, and refine solution engagements while also stepping into high-impact or complex accounts when required.

1. Lead & Develop the Function

• Manage and coach a team of Solution Consultants (6 initially)
• Elevate discovery quality, workflow design rigour, and executive communication
• Embed clear standards for solution documentation and engagement handoff
• Build future leadership bench strength within the team

2. Elevate Strategic Solution Design

• Ensure ICP definitions, territory models, segmentation logic, and GTM workflows are fully understood before configuration
• Champion structured discovery frameworks aligned to Customer Decision Cycles and Joint Business Plans
• Ensure solutions are scalable, measurable, and commercially aligned
• Prevent misalignment that leads to underutilisation or churn risk

3. Protect Revenue & Accelerate Adoption

• Identify solution-driven risk signals early
• Partner with Customer Success leadership to intervene where workflow confusion or solution drift impacts engagement
• Shorten strategic time-to-value through clearer configuration and workflow clarity
• Support expansion opportunities through advanced use case design and team rollouts

4. Commercial & Cross-Functional Partnership

• Operate in tight alignment with Accounts Executives, Account Management and Revenue Leadership
• Influence commercial strategy through insight into solution complexity and GTM maturity
• Feed recurring use cases, workflow gaps, and product feedback into Product and RevOps
• Support strategic accounts directly where executive-level solution shaping is required

Your Background:

Experience

•  3–5 years as an individual contributor in Solution Consulting, Sales Engineering or similar consultative SaaS roles
• Minimum 2 years managing Solution Consultants, Sales Engineers, or similar technical customer-facing teams
• Experience operating in high-growth SaaS environments
• Exposure to B2B sales technology, data platforms, or revenue intelligence strongly preferred

What We’re Looking For

• Strong GTM & Revenue Acumen.
• You understand how B2B prospecting, segmentation, outbound workflows, and revenue operationsinterconnect. You can connect solution design directly to pipeline generation, retention, and expansion.

Strategic & Structured Leadership

• You simplify complexity. You can coach others to diagnose ambiguous customer environments and design practical, scalable frameworks.

Executive Presence

• You are comfortable facilitating discovery and presenting structured recommendations to senior stakeholders.
• Commercially minded
• You recognise that strong solution design protects revenue.
• You understand how poor implementation creates churn risk and limits expansion.
• Builder Mentality
• You are excited by scale-up environments.
• You are comfortable refining processes, introducing frameworks, and building a best-in-class Solution Consulting discipline.
• Collaborative Operator
• You thrive in pod-style or overlay models and build strong partnerships with Sales, CS, Product, and Revenue teams.