Owns the SAP SuccessFactors platform’s delivery, administration, governance, support, security, integrations, and continuous improvement. Leads a distributed team of 4–6 contributors across Manila and the UK, manages HR technology projects, and partners with HR, IT, Finance, and external providers. Responsibilities include roadmap development, Agile delivery, release management, configuration, testing, data quality, compliance, stakeholder engagement, and applying AI to improve delivery and automation.
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
The SAP SuccessFactors Platform Manager owns the delivery, operation, governance, and continuous improvement of the SAP SuccessFactors platform. SAP SuccessFactors experience is essential. The role partners closely with HR, IT, Finance, and external partners to deliver stable, secure, scalable HR technology. This is a hands-on leadership role managing a team of 4-6 individual contributors across Manila and the UK. We need someone who can build trust with HR, challenge existing processes and assumptions, and shape solutions, not simply implement requested changes.
What You Will Do
- Mature the HR technology operating model, including governance, release management, support processes, data quality, service ownership, and continuous improvement.
- Manage a SuccessFactors development team of 4-6 individual contributors across Manila and the UK, covering new module delivery, enhancements, integrations, releases, and business-as-usual support.
- Drive end-to-end project delivery, including scope, planning, execution, reporting, risks, issues, timelines, and budgets.
- Oversee SuccessFactors configuration, testing, deployment, role-based permissions, integrations, data quality, and compliance controls.
- Partner with HR and business stakeholders to capture requirements, challenge existing approaches, and translate needs into simple, scalable technology solutions.
- Translate HR strategy into a practical technology roadmap that improves employee experience, manager self-service, process efficiency, automation, compliance, and reporting quality.
- Facilitate Agile delivery, including backlog prioritisation, sprint planning, stand-ups, reviews, retrospectives, and clear reporting on progress and blockers.
- Use AI as a core delivery capability across analysis, planning, documentation, testing, stakeholder communication, automation opportunities, and continuous improvement.
- Support HR with the delivery and improvement of other HR technology platforms where required, ensuring joined-up planning, governance, and stakeholder alignment.
- Shape solutions with HR and delivery teams, not simply implement requested changes.
What You Will Bring
- Essential: significant hands-on SAP SuccessFactors experience, including platform administration, configuration, support, governance, release management, integrations, role-based permissions, and continuous improvement in a complex organisation.
- Essential: proven experience delivering HR technology projects end to end, including planning, stakeholder management, risk management, reporting, and budget control.
- Essential: experience working in Agile delivery environments, with the ability to manage backlogs, prioritize work, run effective ceremonies, and keep delivery focused on business value.
- Confident working with senior HR stakeholders, with the judgement to challenge assumptions, influence decisions, and recommend better approaches when needed.
- Good understanding of HR processes, data privacy, security, audit controls, compliance, and service management principles.
- A degree in Information Technology, Business, Human Resources, or a related discipline, or equivalent experience. Relevant SAP SuccessFactors, ITIL, Agile, or project management certifications are advantageous.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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