GTM Communications Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in London for our hybrid working model.

Position Description 

The Center of Excellence serves a strategic leadership function that guides the GTM Enablement organization to align with the Sr. Director’s vision and support the overall organizational objectives. The COE can be considered the execution arm for leadership’s strategy and vision.

The COE is a shared service that provides governance while ensuring that best practices and standardized processes are applied consistently across the organization.  The COE sees that delivery and execution, across the board, achieve the high standards established for the organization. The COE acts as a central hub for expertise and a resource that supports the rest of the organization in implementing and optimizing key functions, programs, processes, and tools., 

The COE Is led by the Director of GTM Enablement. The Director of the GTM Enablement COE is the nucleus for the Center of Excellence. They own governance and standards while providing general oversight across the GTM Enablement Functions. A primary objective of the CoE is to establish the GTM enablement organization as a proactive, strategic partner to the business rather than a fulfillment arm and/or afterthought.   Key functions for this vital leadership resource include: 

• Implementing governance frameworks that define roles and accountabilities, to establish a culture of accountability within the GTM enablement organization. (RACI)
• Establishing and managing high standards for execution at all levels within the organization. 
• Monitor and provide guidance to ensure the organization operates with the “Think globally, act locally” mindset.  (i.e. ensure all GTM enablement functions are helping global teams with translation and adoption as need)
• Facilitating cross functional alignment (breaking down silos).
• Developing and assisting in the execution of “cure plans” in collaboration with team leaders. 
• Acting as the custodian of high standards, ensuring that processes, tools, and behaviors across the GTM enablement organization are consistent with the expectations set by the SVP.
• Leading a team of managers to aid in execution across the GTM enablement organization.

This linchpin role also frequently takes on ad-hoc activities based on needs that arise and the Sr. Director of GTM Enablement deem to be crucial.  This role’s purview is not limited and the individual in this role must be able to operate primarily in a proactive posture but be able to “roll with the punches” based on business needs.  

The COE’s /COE Leader’s purview can be categorized into 3 key functions.

• Change Management
• Strategic Communication 
• Process Management 

CoE Organization: Overview of 3 Functional Areas

CoE Key Functions:Change Management:

• Implement structured change management processes
• Support adoption of new frameworks and ensure stakeholder alignment
• Influence positive shifts in culture and behavior

Strategic Communication:

• Develop a comprehensive communication strategy for internal and sales audiences
• Manage cross-functional communication and promote transparency
• Use data-driven insights to improve communication effectiveness

Process Management:

• Develop and maintain key processes aligned with GTM strategy
• Ensure consistency and adherence across the organization
• Gather feedback for continuous process improvement

Key Skills:

• Consensus-building across functions and teams
• Leadership in driving high performance and alignment with leadership goals
• Persuasive communication, deep discovery, and training experience
• Proficiency in accountability frameworks like RACI, enforcing standards and outcomes
• Expertise in change management and organizational dynamics, with a proactive approach to anticipating challenges
• Strong empathy for seller experience, maintaining high trust with sales teams

What You’ll Bring To The Table 

• Consensus Building: Expert in driving cross-functional alignment, collaboration, and consensus, accelerating program success and achieving business goals.
• Leadership: Proven experience in mentoring teams for growth and high performance. Acts as an extension to the SVP, ensuring alignment with the organization's vision.
• Persuasive Communication: Skilled in clearly conveying complex concepts and strategies across all organizational levels.
• Deep Discovery: Proficient in conducting thorough needs assessments to identify challenges and opportunities.
• Training: Experienced in designing and delivering sales and onboarding programs, evaluating training vendors, and ensuring ROI.
• Managing Accountability: Strong in implementing accountability measures, using tools like RACI matrices, and ensuring adherence to standards.
• Change Management: Skilled in minimizing resistance and ensuring smooth change adoption through strategic communication.
• Organizational Dynamics: Navigates complex relationships with diplomacy, fostering collaboration and addressing organizational politics.
• Proactive Mindset: Identifies opportunities for preventative measures and adapts to the organization’s needs.
• Eyes & Ears: Builds trust at all levels, gathering insights to inform SVP and act as a change agent.
• Internal Consultant: Monitors execution, identifies gaps, and provides strategic insights to support the SVP.
• Empathy for Seller Experience: Understands sales team challenges, fostering trust through past sales experience.
• Keep Leadership Strategic: Ensures the SVP remains focused on strategic priorities, serving as a trusted advisor for the CRO.

MongoDB’s Sales Culture

MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.