Manager, Program Manager

Job Title: Manager, Program Manager 
Career Architecture Role: Program Manager
Career Architecture Tier: M30 
Job Family: Enterprise
Job Category: Program Management

Job Summary:             

This role sits within the Transformation Office and reports to the Senior Lead, Program Manager. Leading the Program and Project Delivery team, the role is accountable for shaping and driving effective delivery across the transformation portfolio. The role leads high‑stakes, complex programmes of work, maintaining clear sight of inter‑project and programme‑level dependencies across individual initiatives and the wider transformation programme to ensure coordinated, effective delivery. Alongside this, the role manages a team of programme managers, project managers, and project support analysts, setting and embedding best‑practice delivery frameworks and driving consistency, operational excellence, and a high‑performance culture.

Key Responsibilities:

• Manage and deliver programs aligned to transformation goals, ensuring timely completion and measurable outcomes.
• Establish and embed best practice frameworks for program and project delivery, continuously improving maturity and standards.
• Directly manage a team of program managers, project managers, and project support analysts, coaching and developing them for high performance.
• Connect the dots across the wider transformation portfolio and PQ TX, driving cross-functional collaboration and impact.
• Translate complex information into simple, compelling narratives for senior leaders and stakeholders.
• Monitor progress, resolve risks and bottlenecks, and escalate broader issues as needed.
• Collaborate with project teams and supporting functions to align operational and project goals.

Required Skills and Competencies:

• Project Management Leadership: Motivate teams, set standards, and guide program execution.
• Change Leadership: Support transformation, embed new ways of working, and inspire team adoption.
• Stakeholder Engagement: Build trust, manage relationships, and align priorities across teams.
• Governance: Implement frameworks for transparency and decision-making.
• Analytical Skills: Assess risks, measure outcomes, and optimize resources.
• Storytelling: Present complex information in a compelling, clear format for senior leaders.
• Communication Skills: Express ideas clearly, listen actively, and facilitate collaboration.
• Adaptability: Respond to change, adjust priorities, and drive improvement.

Qualifications (Education & Experience):

• 3-5 years experience leading program teams and delivering complex initiatives.
• Proven track record in establishing best practice and driving operational excellence.
• Experience managing direct reports and building high-performing teams.
• Strong background in program management, storytelling, and senior leader communication.

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