Manages end-to-end delivery of digital intelligence and franchise technology initiatives, from roadmap definition and requirements through rollout, adoption, governance, and benefits realization. Coordinates cross-functional teams, manages risks, dependencies, resources, and executive reporting, while improving data foundations, analytics, AI, automation, and digital capabilities across a global franchise network.
A Day in the Life:
The Digital Intelligence Manager is accountable for managing the execution of initiatives within the Digital Intelligence franchisee success platform. The platform exists to help franchisees make faster, smarter decisions using data, technology, analytics, AI, and automation improving realised value across the Franchise network and Corporation.
Reporting to the Director of Digital Intelligence, the Digital Intelligence Manager is accountable for the end-to-end delivery and success of assigned initiatives within the Franchise Growth technology roadmap.
The Manager will translate agreed roadmap priorities into clear initiative charters, requirements, delivery plans and governance, ensuring successful execution across the portfolio. Maintain visibility of milestones, dependencies, risks, decisions, market readiness and benefits realisation, proactively addressing and escalating issues as required. Support the delivery of a scalable, performance-led franchise model by improving data quality and visibility, enabling franchise-ready digital capabilities, and turning trusted data into practical insights that drive decision-making for franchisees and Hertz leadership.
This is a hands-on project delivery role requiring strong organisation, stakeholder coordination and execution discipline. The Manager will bring together the teams required to deliver each initiative, challenge delays and unclear ownership, and help ensure that new capabilities are successfully launched, adopted and translated into measurable franchise value.
What You'll Do:
Platform Leadership & Initiative Ownership:- Managing the execution of initiatives within the Digital Intelligence franchisee success platform, translating the Franchise Growth strategy into a clear, prioritised, and sequenced multi-year technology roadmap across all brands and regions
- Manage a portfolio of platform initiatives from problem definition and business case through design, delivery, rollout, adoption, and benefits realisation
- Work with Hertz product and development teams to define the global standards and architecture requirements to create a scalable franchise technology and data ecosystem
- Support the delivery agenda for counter-system simplification, integration, interoperability, and clean data exchange across the global franchise network
- Establish a trusted data foundation and the progressive build-out of a global franchise technology platform and data lake from which to develop and innovate the franchise platform
- Drive rollout of relevant enterprise capabilities to the franchise network, including booking, mobile, reservation, loyalty, payment, and other interfaces / tooling
- Translate data into practical insight, improving franchise performance through data, analytics, AI, and technology-enabled decision making
- Represent the franchise business as accountable owner of technology initiatives
- Translate franchisee and business needs into clear product requirements, delivery milestones, acceptance criteria, resource plans, and execution roadmaps
- Establish disciplined governance across the platform, maintaining visibility of progress, dependencies, investment requirements, risks, critical decisions, and benefits delivery
- Provide concise executive reporting and recommendations, escalating blockers early and securing the decisions and resources required to deliver at pace
What We're Looking For:
- Proven experience managing complex technology, data, digital, or transformation initiatives from definition through delivery, adoption, and benefits realisation
- Strong project delivery and portfolio management capability, with the discipline to manage milestones, dependencies, risks, decisions, resources, and governance
- Strong commercial acumen, with the ability to prioritise initiatives based on business value, and ensure technology capabilities deliver measurable franchisee and business outcomes
- Ability to translate business and franchisee needs into clear requirements, initiative charters, delivery plans, and measurable outcomes
- Confident stakeholder management skills, with the ability to coordinate cross-functional teams, challenge constructively, and drive clear ownership and accountability
- Strong analytical and problem-solving skills, with an understanding of how data, analytics, AI, automation, and digital capabilities can improve business performance
- Clear and concise communication skills, including the ability to provide executive-level reporting, recommendations, and escalation of key decisions or blockers
- A hands-on, organised, and delivery-focused approach, comfortable working across multiple initiatives, brands, regions, and levels of seniority
- Experience working in a franchise, travel, mobility or multi-market environment essential
What You'll Get:
- Hybrid office model – 3 days minimum in the office with Tuesday & Wednesday being mandatory days
- Bonus
- Private health care
- Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
- Pension: Matched up to 8%
- Eyecare vouchers
- Flexible Working Opportunities
- Work from anywhere Opportunities
- Gift Vouchers for expectant parents
- Death in Service Payment
- Referral scheme
- Long Service Award
- Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
- 40% off any standard Hertz Rental in a Corporate country
- Employee Assistance Programme for employees and family
- Training & Development Opportunity – Apprenticeship Scheme
- Perks at work - employee discount portal
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