Manager, Market Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Market Product Management

Mastercard Digital Solutions is part of Mastercard Core Products and provides a set of innovative digital payment all use cases (pay card on file, pay as a guest, pay with card in wallet) and the authentication solutions. Mastercard enables issuers, acceptance and digital partners to offer their customers a consistent and secure checkout experience across devices, browsers, and merchants starting from advanced authentication. Mastercard solutions provide a seamless user experience in few clicks, protected by network tokenisation and authentication standards, maximising online checkout convenience and security.
Overview:
The Market Product Management team is responsible for managing the market deployment of cardholder identity verification and authentication products including Mastercard Identity Check, Mastercard Passkeys and Mastercard Token Authentication Framework.
The Manager for Market Product Management in the UK&I division will lead our authentication deployment efforts in several markets in the division and lead Go to Market activities on authentication. The incumbent will also support customer conversations across all authentication solutions with a sharp focus to drive scale, usage and optimisation of the services, whilst growing associated product revenues.
Role:
• Works closely with regional product owners to capture market insights to feed regional authentication product strategy across Identity Check program, passkeys and Token Authentication Framework in partnership with CSCs aligning with market needs.
• Drives all customer support activities on Identity Check program, including optimization and growth initiatives; develops scalable customer engagement approach and customer deliverables to support growth and optimization initiatives; captures customer and CSC feedback to consistently enhance customer engagements.
• Lead deployment of passkeys for C2P and SCOF at the market level, leading go to market efforts at the local level in coordination with CSCs and regional product manager; build and manage local pipeline of passkeys to accelerate pilots and transition to full commercialization stage; support local customers (issuers, PSPs, merchants, acquirers) on Mastercard Passkeys and TAF; deliver product workshops to customers.
• Works with Customer Solution Centres to provide market level / customer support on digital and authentication platforms and products.
• Demonstrates thought leadership through profound product and industry expertise representing Mastercard at relevant industry events.
 
All about you:
• Profound industry expertise (focused on EMV 3DS, FIDO & biometrics authentication, and digital payments overall), upcoming technologies, and authentication fraud trends. Strong knowledge of the payment industry and the competitive landscape.
• Deep understanding of the regulatory framework, at European (PSD2, PSD3, PSR) and at UK (FCA) level, and its impact on authentication solutions
• Minimum 8 years of experience in similar function / role
• Clear understanding of the Digital space (Tokenization, Click to Pay)
• Extensive customer facing experience: build trust and relationships with customers, manage customer expectations, clear and effective communications with customers at all levels, clear communication verbally and in writing/customer deliverables
• Effective Communication: Excellence in communicating complex ideas clearly and concisely through presentations, reports, and client interactions, ensuring clients fully understand the proposed solutions; outstanding Presentation, Written and Verbal Communication Skills.
• Negotiation and conflict resolution: Proven skill in handling difficult conversations and finding mutually beneficial solutions to meet both customer and regional product goals
• Ability to form trusted relationships at various levels. (Existing personal network of key decision makers in the industry preferred.)
• Strong networker with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenue.
• Language skills: English Fluent (and a second major European language is a nice to have).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.