Leads a globally distributed Oracle HCM managed services team, overseeing support delivery, ticket queues, SLA compliance, KPIs, customer escalations, service risks, and continuous improvement. The role includes people leadership, stakeholder communication, process enhancement, knowledge sharing, and maintaining Oracle HCM expertise and certifications.
Inoapps Limited is seeking a dynamic Managed Services HCM Lead to head a distributed team responsible for delivering high‑quality HCM support and continuous improvement. The role combines people leadership, KPI management, customer escalation handling, and the development of deep Oracle HCM expertise to ensure service excellence and strategic growth.
Responsibilities
- Set clear priorities, conduct regular one‑to‑ones, and support team development and performance.
- Review weekly risks, workload, and KPI trends; produce monthly KPI reports for stakeholders.
- Provide timely updates to customers and resolve escalations swiftly and effectively.
- Drive internal improvement initiatives, including knowledge sharing, learning programs, and process enhancements.
- Develop and maintain Oracle HCM capability, achieving and renewing Oracle certifications.
- Manage a globally distributed team across multiple time zones, ensuring coverage and collaboration.
- Oversee ticket queues and SLA compliance, balancing workload and service delivery.
- Identify and mitigate service risks, implementing corrective actions as needed.
- Foster a culture of continuous learning and professional growth within the team.
- Collaborate with cross‑functional teams to align managed services with broader business objectives.
- Minimum 5 years of experience in managed services, preferably within HCM.
- Thorough knowledge of Oracle HCM modules and related integrations.
- Current Oracle HCM certification (or ability to obtain within 12 months).
- Proven leadership experience managing remote, multi‑timezone teams.
- Strong analytical skills with a track record of KPI monitoring and reporting.
- Excellent communication and stakeholder management abilities.
- Demonstrated ability to handle high‑severity escalations and resolve issues quickly.
- Experience driving process improvement and knowledge‑sharing initiatives.
- Bachelor's degree in Business, IT, Human Resources, or related field (or equivalent experience).
- Customer‑focused mindset with a commitment to service excellence.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Software • Biotech
Own customer relationships across the UK, Nordics, and Benelux for a genomics and oncology technology platform. Manage post-sale implementation alongside specialists, drive adoption, retain laboratory accounts, negotiate renewals and pricing, navigate procurement and tenders, and identify expansion opportunities. Build stakeholder and key opinion leader networks while translating laboratory workflow needs into broader application adoption and revenue growth.
Top Skills:
Artificial IntelligenceCloud-Native PlatformsGenomicsNext-Generation SequencingOncology Workflows
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Own Motive’s UK marketing strategy and execution, including integrated plans, inbound pipeline generation, product marketing localization, field marketing, events, sales support, customer advocacy, budget management, and performance reporting. Partner with UK Sales and global Marketing to adapt messaging, generate revenue, measure funnel performance, and represent UK customer needs. The role requires broad B2B marketing experience, strong cross-functional influence, analytical skills, and regular work from the London office.
Top Skills:
Artificial Intelligence (Ai)Marketing AutomationSalesforce
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Conduct red team operations, adversary simulations, and offensive security assessments across cloud infrastructure, identity systems, CI/CD pipelines, containers, and cloud-native services. Identify attack paths, validate vulnerabilities, assess detection and response coverage, track emerging attacker techniques, and drive remediation. Produce actionable reports and communicate technical findings to engineering, security, and business stakeholders.
Top Skills:
Ci/Cd PipelinesCloud EnvironmentsCloud-Native ServicesContainerized WorkloadsGpenGxpnIamMitre Att&CkOscpOsep
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
