Make up Artist, New Bond Street

Make Up Artist

Location: CHANEL New Bond Street Boutique

Contract: Fixed Term Contract until end of November 2026

Your role @CHANEL:

As a Make up Artist, you will play a key role in driving the performance of the CHANEL Make up  business within our New Bond Street Boutique. Working closely with the Fragrance & Beauty Department Manager, you will deliver expert make up consultations, inspire clients through elevated brand experiences, and take ownership of growing the make up category, while confidently promoting fragrance and skincare. You will contribute to the boutique’s success by supporting sales, operational excellence and asset protection, working collaboratively to achieve individual and team targets and deliver an exceptional client experience.

What impact you can create at Chanel:

Business and Client Development

• Support the management team in driving the commercial performance of the boutique through strong understanding of the business, local market, and key stakeholders.
• Take ownership of developing and growing the Make up category, driving sales performance through expert consultations, product storytelling and client engagement.
• Champion a customer‑centric and service‑led mindset, placing the client at the heart of all activities.
• Partner closely with the in‑house CRM team to identify opportunities, share best practice and support the training and development of the wider team, with a particular focus on Make up clienteling.
• Maximise the potential of all product categories by leveraging visual merchandising, training, clienteling, events and cross‑functional collaboration.
• Build and nurture a loyal make up‑focused clientele using all available clienteling tools to drive engagement and long‑term retention.
• Act as a voice of the boutique by monitoring competitor activity and market trends, proposing insights, actions and recommendations.
• Proactively host and support client events, including make up‑led masterclasses, to strengthen brand loyalty and enhance the client experience.

Operations

• Ensure all policies, operational standards and procedures are clearly communicated, understood and consistently applied within the boutique.
• Support asset protection and risk management by adhering to loss prevention guidelines and best practices.
• Control stock loss within agreed budgets and maintain high levels of stock accuracy.
• Conduct effective stock audits, including weekly self‑managed stock checks, and propose continuous improvement actions alongside the F&B Department Manager.

What you will bring to the role:

• Proven Make up artistry or category experience within the luxury Fragrance & Beauty sector or a large, fast‑paced retail environment.
• Experience supporting and delivering VIP and client‑focused events.
• Excellent communication and relationship‑building skills, with confidence engaging a diverse client base.
• An outstanding sense of customer service, combining initiative, commercial creativity and sensitivity.
• Strong knowledge of Beauty products, trends and industry developments.
• A genuine interest in culture and art, with the ability to translate this into meaningful client experiences.

You are energised by:

• Delivering beautiful, elevated experiences for every client.
• A genuine passion for make up and the artistry behind it, with a desire to share knowledge and inspire clients.
• Conducting personalised appointments and proactively building a new and loyal clientele.
• Inspiring and developing those around you to perform at their best.
• Continually learning, evolving and deepening your expertise.
• Building strong relationships with clients and stakeholders.
• Connecting and collaborating across all Divisions to create a truly distinctive client experience.
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you will gain from this experience:

• Opportunity to work with one of the most well-known luxury Global brands with a wealth of heritage in a boutique that champions the centre of excellence.
• You will be empowered to take ownership of your impact within the brand
• Additional training within make up to develop your skillset
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey

Benefits at CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:  

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
• Platforms: Multiple Platforms to support across Wellbeing   
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependant and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.