Manage daily hotel operations across front office, food and beverage, and housekeeping. Lead as Manager-on-Duty, enforce service standards and compliance, manage budgets and financial reporting, coordinate staff rotas and training, improve guest satisfaction, and support maintenance and property improvements. The 18-month apprenticeship includes online training and may lead to full-time employment.
Level 4 Hospitality Manager Apprenticeship at AG Hospitality Services
We are looking for a Hospitality Manager Level 4 Apprentice with hospitality experience and leadership potential. You'll maintain high standards of cleanliness and presentation, support other departments, and complete physically demanding tasks. Strong attention to detail, stamina, and a commitment to excellent service are essential.
Apprenticeship Overview:
- Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
- Working Week: Monday - Sunday (40 hours per week, shift to be confirmed)
- Hours: 40 hours per week
- Duration: 18 months
- Level 4 Hospitality Manager Apprenticeship standard qualification
- Online training supported by our dedicated tutor
- Location: 142-146 Cricklewood Broadway, London, NW2 3ED
Duties:
- Oversee daily hotel operations across Front Office, Food & Beverage, and Housekeeping.
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager's absence.
- Ensure SOPs, service standards, and company policies are consistently followed.
- Monitor costs, manage budgets, and support KPI delivery.
- Complete daily financial reporting and reconciliations.
- Manage staff rotas, training, and performance reviews.
- Drive guest satisfaction, online reputation, and repeat business.
- Ensure compliance with health & safety and statutory requirements.
- Support maintenance and continuous property improvement initiatives.
Qualifications:
- GCSEs in English and Maths at grades 4–9 (A*–C) desirable
Skills and Personal Qualities:
- Strong leadership skills with a hands-on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Proficient in MS Office
- Flexible to work weekends and shifts
What is the expected career progression after this apprenticeship?
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
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