JPMorganChase
Lead Technical Program Manager - Vice President Process Engineer
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Designs and improves end-to-end operational journeys for retail banking using BPMN 2.0 and Signavio. Partners with product, operations, technology, risk, compliance, and legal teams to deliver scalable, controlled processes. Leads process engineering workstreams, manages dependencies, drives continuous improvement through data analysis, mentors junior engineers, and communicates with senior stakeholders. The role emphasizes customer-centric design, operational risk management, agile delivery, and digital banking transformation.
Introductory Marketing Language:
Join us as we reimagine mobile banking and create seamless digital journeys that customers love. You’ll be part of a diverse, inclusive team that values curiosity, innovation, and continuous growth. At JPMorganChase, we empower you to make a meaningful impact on our company, customers, and business partners worldwide. Your expertise will help us build the bank of the future, expanding our global footprint from the ground up. If you thrive in agile environments and are passionate about emerging technologies, this is your opportunity.
Job Summary:
As a Senior Process Engineer in the Process Engineering team, you will design and improve operational journeys that drive exceptional customer outcomes. You’ll partner with cross-functional teams to deliver scalable, compliant solutions and embed risk and controls into every process. Your work will shape how processes are designed end-to-end, improving quality, consistency, and effectiveness across the organization. You will mentor junior engineers, contribute to a culture of ownership, and help us expand our digital banking capabilities.
Job Responsibilities:
- Design and improve end-to-end operational journeys across retail banking products and services using BPMN 2.0 (Signavio or equivalent)
- Partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align on requirements and delivery timelines
- Lead delivery of process engineering workstreams, planning work, managing dependencies, and driving decisions in an agile environment
- Embed risk and controls into process designs by identifying operational and regulatory risks early and ensuring appropriate controls are built in
- Drive continuous improvement through data analysis, root cause investigation, and feedback loops to simplify, standardize, and automate processes
- Mentor and support junior engineers through coaching, design reviews, and sharing best practices
- Champion a customer-centric approach in all process designs
- Foster a diverse and inclusive team culture
- Contribute to initiative leadership as needed
- Communicate clearly and build alignment with senior partners across business and technology
- Support a culture of ownership, critical thinking, and continuous improvement
Required Qualifications, Capabilities, and Skills:
- Strong process design expertise with experience mapping complex operations and customer journeys (BPMN 2.0; Signavio or similar tooling)
- Ability to build alignment and communicate effectively with cross-functional stakeholders
- Comfortable organizing work, prioritizing, managing dependencies, and driving outcomes autonomously
- Understanding of operational risk and how to build compliant, well-controlled processes
- Critical thinking and continuous improvement orientation
- Mentorship and team-first mindset
- Self-starter who thrives in fast-paced, evolving environments
- Strong knowledge of retail banking products and operational servicing
- Experience working within agile product delivery environments
- Strong analytical capability and structured decision-making
Preferred Qualifications, Capabilities, and Skills:
- Experience mentoring, coaching, or leading workstreams or cross-functional initiatives
- Working knowledge of AI and its application in financial services
- Passion for continuous improvement and operational excellence
- Success delivering complex cross-functional change initiatives
- Calm under pressure, balancing pace with quality and control
- Confident challenging decisions while maintaining strong relationships
Why Join Us?
You’ll help shape the future of digital banking, strengthen team capability, and improve process quality and consistency. Your contributions will reduce design defects, foster trusted partnerships, and drive a culture of ownership and continuous improvement within Process Engineering.
#ICB
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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